Service Manager

**Service Manager**career and employment opportunity awaits you.**
- The Power to Move You_

**A brand new Stouffville Volkswagen**, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and enthusiastic **SERVICE MANAGER**to join the Team.

Join now to be part of a company that has been supporting the community for more than 50 years, and where careers are made and fostered with enthusiasm, integrity, and respect. Now is the time to be part of a Team that encourages progressive and entrepreneurial styles and drives performance through winning attitudes.

**What’s in it for you**
- Stouffville's very own brand new Volkswagen facility, all new equipment
- Competitive and generous compensation package
- Enhanced Group Benefits Program, including extended medical, dental, vision, life insurance and so much more
- Company-provided tools and equipment
- Ongoing development and training, including product and industry knowledge, from experienced leaders and experts
- Opportunity for career advancement within the group
- Employee preferred pricing for vehicles, travel, gym memberships, cell phones/plans, and so much more

**About the opportunity**

As an integral part of the “we can do that” operation, this position is responsible to maintain high profitability of the operation while supervising and leading aspects of the systems. Specifically:

- supervise, lead, and direct all aspects of the service department
- develop, implement, and maintain standard operating procedures and key performance goals for functions
- develop tactical programs to pursue targeted goals and objectives; communicate strategy and results to team members
- work with General Manager in forecasting controllable expense items for the department
- monitor the flow of work in the Service Department to ensure work is completed properly
- monitor labour sales and customer satisfaction to ensure key performance targets are achieved
- monitor and maintain all manufacturer warranty programs for high profit and claim accuracy
- establish safeguards to protect all dealership property, equipment, tools, and inventory
- follow up with customers to achieve a high customer retention level and ensure satisfaction; handle escalated customer complaints
- review departmental activity and daily operating reports with Management Team
- plan promotions on vehicle service/maintenance

**About you**
- 3 years proven experience in dealership service management
- 5 years of proven experience as an operations and team leader
- proficiency in working with ERP and CRM systems (ie. CDK/Reynolds)
- ability to adapt to a changing environment and meet deadlines
- ability to communicate professionally (verbally and written)
- strong attention to detail, organized and strategic
- ability to maintain professionalism
- ability to work independently and with mínimal supervision
- self-motivated and driven with a passion for excellence in execution
- a desire to work in a high-energy, fast-paced environment
- a proven commitment to quality of work

**Why choose Zanchin Automotive Group?**

Your career ambitions will be achieved - we offer career development and advancement.

You will be part of a winning team - we are a leader in the industry driven by 50 years of people-centric business modeling.

Your voice will be heard, and ideas celebrated - we have an entrepreneurial and strategic attitude, that welcomes and supports individual ideas and strategies.

You will enjoy a competitive pay and bonus plan - we offer many employment perquisites.

You’ll be part of a culture at the forefront of transparency, communication, and engagement - we are a Team and work together to achieve and thrive.