Part Time Front Desk Night Audit

1 week ago


Cornwall, Canada Ramada by Wyndham Cornwall Full time

**Job Overview**

**Duties**
- Greet guests upon arrival and provide a warm welcome to ensure a positive first impression.
- Manage front desk operations, including check-in and check-out procedures, while maintaining accurate records.
- Handle guest inquiries and requests promptly and professionally, demonstrating excellent customer service skills.
- Operate phone systems effectively, ensuring proper phone etiquette when answering calls or transferring inquiries.
- Perform nightly audits of financial transactions, ensuring accuracy in billing and reporting discrepancies as needed.
- Assist with reservations and provide information about hotel amenities, local attractions, and services available to guests.
- Maintain cleanliness and organization of the front desk area to create a welcoming environment for guests.
- Collaborate with other hotel departments to ensure seamless guest experiences throughout their stay.

**Qualifications**
- Previous experience in a front desk or guest services role within the hospitality industry is preferred.
- Strong knowledge of hotel operations and familiarity with property management systems is an advantage.
- Excellent phone etiquette and communication skills are essential for effective guest interactions.
- Bilingual abilities are highly desirable to cater to diverse clientele.
- Demonstrated ability to provide outstanding customer service in a fast-paced environment.
- Strong organizational skills with attention to detail for handling financial transactions accurately.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.

Join our team as a Front Desk Clerk/Night Auditor and be part of creating memorable experiences for our guests

**Job Types**: Part-time, Permanent

Pay: From $17.20 per hour

Schedule:

- Every Weekend
- Night shift

**Language**:

- French (preferred)

Work Location: In person



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