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Business Banking Advisor, Rbc Advice Centre
3 weeks ago
**Come Work with Us**
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
**Job Title**
Business Banking Advisor, RBC Advice Centre | Conseiller, Services Centre de conseils travailles RBC
What is the opportunity?
The Business Banking Advisor within the Advice Center is responsible for providing professional, attentive, and accurate banking services to our clients in a contact center environment. You will be responding to clients proactively offering value added service including digital advice, opportunity spotting, and taking accountability for the resolution of their concerns. Keeping client experience in mind, you will ensure that clients receive an optimal service at a level that meets their needs. This is a full-time and shift oriented role with an opportunity to potentially work from home.
What will you do?
- Provide professional financial advice to new and existing business clients
- Recommend products, services, and/or share information with clients to meet their unique immediate and future financial needs
- Support business & personal product and service recommendations with details that are easily understood and convert value towards the clients’ stated needs
- Manage risk and compliance routines when carrying out transactions
- Achieve higher levels of proficiency by providing effective advice to clients regarding deposit, cash management and payment processing needs
- Demonstrates commitment to First Call Resolution by taking ownership & accountability of client problems at first point of contact
- Proactively and diligently enable clients to digitally self-serve
What do you need to succeed?
Must-have
- Ability to work independently, working in your home office with proven time management, organizational and problem solving skills
- Must be able to meet the technology and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)
- Proven customer service and sales skills, preferably in the financial or service industry, and a track record of success in a client-focused, target-driven performance culture
- An aptitude for listening, establishing rapport and finding the right solutions for customers
- Excellent telephone manner, IT literacy, and digital knowledge, as well as multi-tasking and problem-solving skills
- Flexibility to accommodate alternating shifts throughout the week
- Advice/Contact Centre experience
- Strong English and French oral and written communication skills
- Flexibility to work various shifts that meet our clients’ needs between Monday to Friday 7 AM to 11 PM (EST), Saturday 7am - 10pm EST & Sunday 8 AM - 10 PM (EST)
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our client’s lives and to our communities
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
Recruitment Process
Workplace Flexibility
You will be given the opportunity to work from home, if you can be fully productive, and role requirements including regulatory obligations can be satisfied. We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible.
Health & Safety
For employees that may be required to work from our premises, we’re doing our part to safeguard your health, and taking extra steps to reduce the spread of COVID-19. All RBC premises will allow for required physical distancing requirements, and new routines and resources such as hand sanitizer, antiseptic wipes, masks, or other protective equipment.
Conseiller, Services aux entreprises, télétravail possible, Centre de conseils RBC
En quoi consiste l’emploi ?
Le conseiller, Services aux entreprises, en poste dans le Centre de conseils, offre des services bancaires avec professionnalisme, attention et précision à nos clients dans un centre de contact. Vous répondrez aux clients tout en leur offrant un service à valeur ajoutée de manière proactive, notamment en pr
