Customer Service/inside Sales Representative

4 days ago

SaintLaurent, Canada IDN-Canada Full time

**IDN-Canada** is a leading security and door hardware distributor providing security products, access control solutions and more to security professionals across Canada. As part of a network of over 50 locations, IDN-Canada strives to offer customers the strength and buying power of a national organization along with local product availability and personal customized service.

We are currently seeking a **Customer Service / Inside Sales Representative** to join our **Montreal** team. The customer service / inside sales representative will be responsible for providing exceptional customer support to all customers across Canada by responding to inquiries, processing orders, and following up to expedite sales. We are looking for someone who is ambitious, adaptable, tech savvy, and willing to help others. Product and positional training will be provided.

**Responsibilities**
- Assist customers in person, by phone and electronically
- Utilize computer systems to provide information on price and availability
- Maintain professionalism when interacting with customers and represent our clients with integrity
- Develop and maintain in-depth product knowledge and an ability to educate customers
- Identify and assess customers' needs to achieve satisfaction and customer retention
- Contact manufacturers/vendors for product information and to ensure deadlines are met
- Support other branch employees

**Requirements**:

- Excellent oral, written and presentation communication skills
- 1-3 years of sales experience
- Computer aptitude (Microsoft Office Suite)
- Ability to work independently with mínimal supervision as well as working in a cohesive team environment
- Internal drive for success and professional growth

IDN-Canada offers a competitive salary and benefit package, monthly & yearly bonus opportunities, commissions, and a RSP program.

Full-time position. Typical hours are Monday to Friday, 8:00am to 4:30pm.

**Benefits**:

- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Saint-Laurent, QC H4R 1W8: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Please advise desired annual salary range for this position.

Work Location: In person

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