Duty Manager

1 week ago

Toronto, Canada Toronto Cricket Skating and Curling Club Full time

**About the Toronto Cricket Skating & Curling Club**: As a family-oriented private Club, our mission is to be a Great Club for our members by delivering exceptional experiences, inspired by our warm and welcoming culture. Our vision is to be the private athletic and social club of choice in Toronto. We value Sportsmanship and Camaraderie, Heritage and Respect, Excellence and Innovation, Wellness and Fun. Located in North Toronto, the Club consists of over 4,000 members, with a strong presence in the local social and sporting community.

**Overview of Main Duties and Responsibilities**:

- Responsible for safety and security of all Club operations, including staff and members
- Administer the Club security systems including fobs, video surveillance systems and parking enforcement
- Take the lead in cases of emergency; complete reports or guide process for all member and staff incidents or accidents while following and guiding Club Emergency Response Procedures
- Lead in dealing with difficult and delicate member situations such as member comments and concerns are received and handled
- Conducts regular inspections of entire facility throughout shift, ensuring standards and safety processes are maintained (e.g. doors secured, lighting issues identified, no running in the facility, etc.)
- Ensure that functions, events and regular business are set up, executed properly, with items/areas put away and/or closed up appropriately; act as “go to” person for function queries (e.g. technology, temperature, etc.) during the event
- Maintain visible presence in the Club, accessible to both staff and members and intervening when required
- Act as ambassador of the Club with members, visitors and guests
- Completes daily shift reports as required

**What you will bring to this role**:

- Excellent verbal and written communications skills with all levels of the organization
- Demonstrated ability to creatively resolve conflicts and problems quickly, efficiently and fairly
- High levels of initiative, enthusiasm and dedication to providing exceptional customer service
- Diplomacy, tact, and good common sense
- Strong computer and technological skills
- 1st Aid, CPR, AED and Smart Serve Certification required or willing to become certified in near future
- Continuously learn about the Club relative to its programs and services
- Demonstrated leadership skills, including the ability to motivate and coordinate with others
- Available during some evenings and weekends
- Hospitality and/or private Club experience required with an emphasis on excellent customer service and troubleshooting skills

**Job Types**: Permanent, Part-time

**Salary**: $23.00-$24.00 per hour

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off

Schedule:

- Evening shift
- Every Weekend
- Holidays
- Night shift

**Experience**:

- hospitality environment: 2 years (preferred)

Work Location: In person

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