Complaints Decision Writer, Complaints and Practice Investigations

Full-time, temporary (Five months)
Position summary
The complaints decision writer is key to the College of Physicians and Surgeons of British Columbia (CPSBC) having responsibility to produce documents related to the activities of the complaints and practice investigations department. The complaints decision writer provides support to the deputy registrar and to panels of the Inquiry Committee as required in accordance with CPSBC policies and procedures and in compliance with the Bylaws pursuant to the Health Professions Act (HPA).
The complaints decision writer reports to the conduct manager and works closely with the deputy registrar and medical reviewers and will also interact with CPSBC committee members, legal counsel, and other department staff.
Duties and responsibilities
**Duties include but are not limited to the following**:
Drafting complaint decision letters
- draft and edit documents and correspondence as assigned
- draft conduct-focused disposition letters for review and approval by the deputy registrar
- assist with the quality review of other disposition letters
- ensure documents are well-organized, accurate, consistent and in compliance with applicable regulations and adhere to CPSBC's Editorial Style Guide and writing standards
- amend the disposition letters to ensure the information is written in plain language

Committee and department support
- draft correspondence required for complaint files, as directed by a manager or director
- attend weekly intake and review meetings to discuss emerging trends and new complaints
- support the communications and public affairs department in the drafting of College Connector articles or case summaries for CPSBC’s Annual Report at the direction of the Inquiry Committee or deputy registrar

Documentation support
- develop and implement templates and procedures for consistent documentation
- work collaboratively with members of the team and other departments (as needed) to draft policy and procedural documents
- review and update existing templates to ensure they are written in plain language

Skills and qualifications
**Required skills and qualifications include**:

- five years of experience in a legal environment such as a paralegal or a similar; or a background in health care and a willingness to acquire familiarity with relevant legal concepts
- knowledge and understanding of CPSBC practice standards and guidelines, the Health Professions Act, BC Family Law Act, BC Health Care (Consent) and Care Facility (Admission) Act and other legislation related to the adjudication of CPSBC complaint matters
- experience with technical writing and familiarity with legal and medical terminology
- ability to research health related standards and best practices as it relates to the drafting of conduct-related dispositions
- above-average writing skills in English
- excellent editing and proofreading skills
- training and experience in plain language writing would be an asset
- experience in minute-taking
- proficient in Office 365 and MS Teams
- stay abreast of the latest health regulatory trends and bring a curious and innovative mindset to the team
- self-motivated with above-average analytical and problem-solving skills, including capacity to generate solutions independently or in collaboration with others
- proven ability to perform multiple tasks, balance continuous demands and priorities, and meet deadlines
- strong interpersonal and communication skills in individual and team-based settings
- ability to maintain a calm and collaborative demeanor during busy or stressful times
- ability to exercise good judgment in recognizing scope of authority
- ability to recognize and protect confidential information

This is a full-time contract position to the end of February 2026, with the possibility of extension.
The compensation range for this position is $71,120 to $88,900 per year.
The College of Physicians and Surgeons of British Columbia has been recognized as one of BC's top employers since 2011 and as a certified Living Wage Employer in BC since 2025. Our goal is to attract, develop and retain highly talented employees. We offer an excellent working environment including a hybrid work-from-home/in-office model, opportunities for personal and professional growth, and a comprehensive benefits package.
We thank all applicants for their interest; however, only those selected for interview will be contacted.
The College of Physicians and Surgeons of BC is located on the unceded and traditional territory of the Coast Salish peoples, including the territories of the hən̓q̓əmin̓əm̓ speaking peoples―the xʷməθkʷəy̓əm (Musqueam) and sel̓íl̓witulh (Tsleil-Waututh) Nations, and the Sḵwx̱wú7mesh-ulh Sníchim speaking peoples―the Sḵwx̱wú7mesh (Squamish) Nation.
We acknowledge the rights and title of BC First Nations whose territories span across the province. These territories recognize that laws, governance, and health systems tied to lands and waters have existed here