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Head of Operational and Resilience Risk, Digital
2 weeks ago
Opening up a world of opportunity.
We're a financial services organization serving more than 40 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.
We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.
About Global Functions
HSBC’s Global Functions play a vital role in supporting the bank’s Global Businesses and offer a broad range of career opportunities in areas from Legal, Risk and Finance to Human Resources, Sustainability and Communications. Our operational and functional teams around the world help HSBC’s Global Businesses to operate efficiently and effectively on a day-to-day basis. They also focus on controls and governance to reduce risk and protect the Group’s reputations.
Global Risk is a thriving and expert risk management function supporting HSBC globally with all aspects of risk management. The team actively manages a varied and dynamic range of risk types, including security, fraud, information security, operational, credit, pension, insurance, compliance, regulatory, market, reputation and geopolitical risks.
About the role
- The role holder is responsible for supporting the Head of Operational and Resilience Riskestablish and adhere to standards for the management of operational risk as set out in the Group’s framework for Enterprise Risk and Operational Risk Management, and resilience risks are managed within appetite
**Responsibilities**:
- Ensure the integrity and timely completeness of risk and control identification, assessment and information within the Group’s Risk and Control system of record (Helios) as well as directing documented remediation plans for residual risks
- Conducts thematic reviews within Digital Business Services and Global Functions to ensure that risk and control environment is commensurate with the scale and nature of operations
- Supports Digital Business Servicesand Global Functions on their Operational and Resilience Risk management and acts as a key contact and escalation for senior stakeholder engagement throughout Digital Business Services and Global Functions, making sure delivery is consistent and of high quality.
- Supports with embedding the Risk Management Framework (RMF) and provides advice, guidance and challenge
- in relation to Operational and Resilience Risk oversight and internal control effectiveness within Digital Business Services and Global Functions
- Provides 2LOD oversight of top and emerging risks, ensuring Digital Business Services and Global Functions can mitigate these timely and cost effectively
- Assesses compliance with Group policies and risk appetite
- Attends DBS and Global Functions control meetings and non-financial risk governance forums, providing both Operational Risk oversight and robust and timely Risk Steward challenge of the First Line of Defence (1LOD) view of the resilience risk profile as required
- Develops and promotes an increasingly insightful process based view of Operational and Resilience Risk risks
- Supports the implementation and embedding of the Operational and Resilience Risk functional strategy
- Ensures the integrity and timely completeness of risk and control identification, assessment and information within the Group’s Risk and Control system of record (Helios) as well as directing documented remediation plans for residual risks
- Works closely with Strategic Change Oversight to risk assess and oversight material change programmes from planning through to execution, particularly in relation to embedding appropriate operational resilience at the outset
- Bridges the gap between First Line of Defence Operational and Resilience Risk and Global Functions Business Digital teams and 2LoD resilience risk specialists, to understand, translate and challenge the design and delivery of digital solutions and infrastructure.
- Lead and role model for non-financial risk aligning with the Bank’s strategy, behaviours and values
- Challenge and influence to ensure how we manage and quantify our risk exposure and fully embed a strong risk management culture and behaviours is effective
- Work effectively with the wider Operational Risk and Resilience Risk team
Requirements
- Strong level of business management knowledge
- Strong level of risk management knowledge and relevant experience in at least one of the underlying resilience risk disciplines (Technology and Cyber Security risk, Data risk, Third party Risk)
- Ability to communicate effectively, building strong relationships and influencing key senior internal and external stakeholders - by articulating compelling arguments, positions, strategy and vision
- Comprehensive knowledge of the external environment (risk, regulatory, geopolitical, competitor etc.)
- A change agent who challenges the status quo as a robust diplomat; cogently, constructive
