Director, Employee Relations

**What is the opportunity?**

As an Employee Relations Director, you will perform a critical role in helping to strengthen the relationships that exist amongst employees and support executives, people managers and employees with a range of workplace issues including dispute resolution and investigations.

**What will you do?**

**Workplace complaints - management**:

- Manage the intake and triage of complaints raised through various Speak Up channels and take accountability for assignment, delegation and completeness of case files.
- Conduct investigations, reviews, or alternate resolutions of complaints, as assigned.
- Advise, coach, train and provide support to Employee Relations colleagues and other stakeholders on managing and responding to investigations to ensure the employee experience is always considered and regulatory requirements are met.
- Manage vendor relationships with third party suppliers, including Speak Up tools and external investigators, to ensure vendor programs and controls are in compliance with expected and evolving parameters.
- Monitor, maintain and evolve existing programs to ensure retaliation monitoring is performed according to established standards.
- Develop best practices, tools and templates for managing Whistleblowing case files.

**Workplace complaints - analytics**:

- Monitor all complaints for themes, trends, and insights; facilitate reporting against various risk indicators.
- Monitor external benchmarks and regulatory developments, as well as developments in best practices.

**Operational excellence**:

- Lead the development of resources, guidelines, processes and tools to build global workplace investigation practices and consistent case management.
- Manage risk and improve manager and employee experience through developing options for alternate dispute resolution practices, where appropriate.
- Support informed, fair and transparent decisions which place employees at the centre.
- Champion HR-led initiatives that strengthen the relationships between RBC and its employees.

**Leadership**:

- Provide coaching and advice to ER team members regarding management of investigations reported through various Speak Up Channels.
- Assume all responsibilities associated with a people manager role within RBC (including mid-year and year-end activities, review and approval of vacation and absence requests, etc.).
- Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.
- Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities.
- Foster an open environment that drives a high-performance culture.

**What do you need to succeed?**

**Must-have**:

- Minimum of 8 years direct experience in Employee Relations/Human Rights/Dispute Resolution and/or employment law.
- Post-secondary education or equivalent experience (preferred focus in human resources.)
- Strong knowledge of employment law and regulations.
- People management / leadership experience.
- Demonstrated experience in aligning and integrating risk management with business and HR strategy.
- Exceptional ability in establishing and managing relationships with senior level stakeholders.
- Proven ability to drive execution and achieve business results.
- Thought leadership, strategic thinking, analytical and problem-solving capabilities.
- Outstanding verbal and written communication skills.
- Excellent collaboration capabilities and ability to engage others to work towards a shared vision and common goals.

**Strong preference**:

- Experience in an in-house legal department or law firm.
- Called to the Bar of a Canadian province (or equivalent).
- Experience managing a team of at least 3 direct reports.
- Significant Experience in conducting and/or managing workplace investigations.
- Bilingual (English/French.).

**What’s in it for you?**

We thrive on the challenge to be our best and work together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Opportunities to do challenging work and take on progressively greater scopes of work.

**Job Skills**

Business Perspective, Coaching Others, Customer Service Management, Decision Making, Financial Regulation, Group Problem Solving, High Impact Communication, Legal Practices, Time Management

**Additional Job Details**

**Address**:
ROYAL BANK PLAZA, 200 BAY ST:TORONTO

**City**:
Toronto

**Country**:
Canada

**Work hours/week**:
37.5