Technical Lead

2 weeks ago

Mississauga, Canada Cognizant Full time

We are seeking a **Technical Lead** to assist with IT infrastructure maintenance and ensure smooth operation of our IT systems. The role requires a deep understanding of Desktop Support to effectively manage and resolve technical issues.

**About Cognizant’s CIS Practice**:
Cognizant’s CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.

**In this role, you will**:

- Ensure seamless IT operations and provide expert guidance to resolve technical issues
- Provide support to end-users for hardware, software, and network-related issues
- Respond to support tickets and resolve issues in a timely manner
- Assist in the setup and configuration of new hardware and software
- Monitor system performance and troubleshoot issues as they arise
- Assist in maintaining an inventory of IT assets, including hardware
- Support the implementation and maintenance of network infrastructure
- Work independently to troubleshoot all support requests and follow escalation policies
- Establish and maintain a positive professional relationship with users and clients
- Desktop operation and support - Installation, configuration, administration and maintenance of ongoing usability of desktop, computers, peripheral equipment and software within established standards and guidelines
- Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
- Recommends or performs upgrades on systems to ensure longevity; Works with procurement staff to purchase hardware and software

**What you’ll need to succeed (required skills)**:

- They will also have experience in Service Desk Service Now Windows Networking and Desktop Support

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client office based in Mississauga, Ontario.

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

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