Tech Aide

**Job Profile**: Tech Aide

**Supervisor**:Site Lead

**Reports to**: Reception Manager

**Hours**: 1.0FTE, 37.5 hours per week, permanent full-time

**Location**: Castledowns

**Start Date**:As soon as possible

Over 600 employees strong, Insight provides services in Edmonton and surrounding regions, as well as in Fort McMurray. Join our growing and dynamic team as we provide exceptional patient care and foster a welcoming and inclusive environment.

We connect in a meaningful way with:

- **_ Our Patients_** - being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary.
- **_ Our Physicians_** - by building a relationship and working together to come up with a timely and accurate diagnosis.
- **_ Our Employees_** - by creating an approachable environment that encourages professional development and growth.

**Insight offers**:

- Competitive Compensation
- Paid Vacation
- Flex Days & Appointment Time
- RRSP Matching
- Educational Allowance
- Employer Paid Benefits
- Healthcare Spending Account
- Staff Events
- Work-Life Balance

**Position Summary**

As a Tech Aide you will be required to partner with all clinic staff to ensure that they are provided with support and assistance consistently. Your main responsibilities include chaperoning exams, ensuring patient rooms, change rooms and high touch areas are sanitized and ready to go for the next patient.

You will also be required to porter patients, and to assist in creating a smooth patient and clinic flow.

It is everyone’s responsibility to ensure that we are all providing patients with a positive experience and providing a little extra time to connect with each patient.

**Priority Responsibilities**:

- Chaperoning male Ultrasound Techs for all Pelvic Exams
- Cleaning all Ultrasound Patient Rooms (Stretcher, Machine, Chairs, Countertops, Doorknobs, and Handles)
- Cleaning additional Patient Rooms (X-Ray, Fluoroscopy) throughout the clinic
- Cleaning all Clinic Change Rooms and Waiting Rooms throughout the clinic
- Hourly Clinic Cleans (Doors, Handles, Washroom - Sinks, Door Handles, Toilet Handles, Dispensers (Soap, Paper Towel, Toilet Paper, Sanitizer), Floors (as required), Stock Items as needed.
- Assist with patient flow: Change and Porter Patients - Update IDDA with locations.
- Department specific responsibilities as available

**Ultrasound Specific Responsibilities**
- Clean EV Probes
- Test HLD Chemicals (for probe cleaning) in the morning and change as needed.
- Deliver printed baby pictures to obstetrical patients as needed.
- Escort obstetrical patients to reception to ensure routine pregnancy exams are scheduled (NT, anatomy, and follow up exams) as required.
- Restock Supplies - Table Paper, Towels, Gel (Packets and Bottles), Pillowcases, Prob Covers, Wipes, Spray, Cleaning Cloths, Kleenex, Sanitizer for doors, Red Dots in Echo Room.

**X-Ray Specific Responsibilities**
- Clean exam room between patients (chair, door handle, table and/or wall bucky)
- Escort patients to reception to ensure future and follow up exams are scheduled as required.
- Restock Supplies - Gowns, additional supplies as advised.

**Bone Density Specific Responsibilities**
- Clean exam room between patients (chair, door handle)

**Mammography Specific Responsibilities**
- Clean exam room between patients (chair, door handle)
- Escort patients to reception to ensure future and follow up exams are scheduled as required.
- Restock Supplies - Gowns

**Nuclear Medicine Specific Responsibilities**
- No assistance needed due to training aspect at this time.

**General Clinic Specific Responsibilities**
- Assist the Site Lead and/or Ultrasound Coordinator with ordering supplies.
- Unpack supply order and cross-check order received to order shipped as per packing slip. Ensure packing slips are given to Site Lead
- Removal and replacement of laundry bags throughout the clinic

**Skills, Knowledge, and Abilities**
- Excellent verbal communication, interpersonal, and computer skills
- Exceptional attention to detail
- Ability to work in a fast paced/high stress environment.
- Self motivated with the ability to recognize and manage multiple priorities.
- Effective time management and decision-making skills
- Ability to build professional relationships with patients and coworkers.
- Emulate a professional attitude with patients and co-workers.
- Willingness to adapt as the role evolves and changes.
- Proven track record in maintaining privacy and confidentiality when dealing with sensitive information.
- Must be reliable, dependable, and cooperative.

**Qualifications**
- Grade 12 graduate
- Minimum of 2 years of customer service experience with a focus on customer care
- Knowledge and understanding of medical terminology are considered an asset.
- Medical Office Administration diploma is considered an asset.
- Ability to lift up to 50 lbs.
- Reliable vehicle with a valid driver’s license is preferred.