Customer Service Professional

23 hours ago


Ladysmith, Canada H&R Block Canada, Inc. Full time

Looking for qualified, energetic, positive team players in the Ladysmith area.

JOB SUMMARY

The Client Service Professional is responsible for ensuring that each client receives the best possible care and attention. This is achieved by greeting/acknowledging each client, identifying his/her needs, and providing prompt and accurate information, while maintaining a pleasant and professional atmosphere.

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greets and welcomes each client in a cheerful and professional manner
- Monitors client flow by managing and advising clients of the anticipated wait time and following-up when there are any expected delays.
- Remains current with other H&R Block products and services in order to provide basic product information to clients. Reads other business publications, as recommended by the District Manager’s instructions. Promotes and provides information on additional tax and financial products, which the company may make available.
- Receives and secures cash, debit/credit card receipts, and balances the cash as part of the mid-day or end-of-the-day closing procedures.
- Schedules client appointments for the office staff.
- Assembles client folders as required, maintains confidential/sensitive files, and promptly files completed returns.
- Maintains privacy, confidentiality, proper office appearance and cleanliness at all times
- Other duties as assigned.

Work remotely
- No

**Job Type**: Seasonal
Contract length: 3 months

Pay: $17.65 per hour

Expected hours: 20 per week

Schedule:

- Day shift
- Night shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

Work Location: In person

Application deadline: 2025-01-24



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