Assistant Store Manager

**Lowe's at 1199 Marcus Dr, Greater Sudbury, ON P3B 4K6**

At RONA Inc., over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service more than 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe’s, RONA, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated associates to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you’re looking to do what you love, and to grow and evolve within our family—one of the best employers in Canada according to a recent Forbes survey—we could be perfect for each other.

**Our expectations**:
The Assistant Store Manager leads a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store. The Assistant Store Manager is accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the RONA in-store experience. At times, the Assistant Store Manager is expected to provide full leadership over the store.

The Assistant Store Manager collaborates with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives.

**Your role**:

- Clearly outline and communicate sales objectives and expectations to all team members on a daily basis - Motivate and influence sales performance with positive feedback and recognition
- Build strong and lasting relationships with our retail, professional and commercial customers, Outside Sales, DDC, etc
- Lead by example and initiate contact with every customer. Guide customers to departments and provide products and services Service
- Encourage store team to provide excellent customer service to all RONA customers ensuring that they have a unique and consistent customer experience
- Ensures maintenance of RONA’s customer service standards - 10’ Rule etc.
- Demonstrates and encourages RONA values by considering them in every store decision made and by ensuring team members are encouraged to do the same Training and Development - Staff Development and Coaching
- Provides opportunity for training, including vendor demos, and follows up on RONA training programs
- Educates team members on the Contractor Sales department and benefits of a commercial account to the customer and the business; encourage and reward team members for referring contractors to contractor sales
- Ensures team members are fully trained on sales and service techniques Store Operations and Recruitment
- Oversees and maintains RONA’s Store Operational Standards, Commitment to Service and Initiatives.
- Communicates store priorities to manager direct reports and floor staff and plans for implementation and action; follows up as necessary
- Develops, with the Store Manager, the annual operations budget; works with store management team to control expenses through monitoring of labour, inventory and overhead, and other store expenses
- Delegates tasks, initiatives, and follows up to ensure completion

**The qualifications we are looking for**:

- Minimum 3 years in a leadership role - proven ability to lead a team by promoting and sustaining a culture of sales and service through effective communication
- Customer service experience is an asset
- Ability to motivate, train, and coach others to a higher level of success and accountability
- Flexible availability based on store needs (includes evenings and weekends)
- Proficient computer skills and basic math skills
- High sense of urgency and drive; able to set priorities and deliver results within deadlines
- Basic understanding of finance
- Positive attitude and proven ability to lead the team in a culture of sales and service
- Ability to take full control of their responsibilities and initiate and execute
- High energy level that is demonstrated on the sales floor while monitoring and providing direction and leadership for others
- Exemplary listening, communication and interpersonal skills

**Your benefits of working for RONA Inc.**:
By joining the RONA Inc. family, you’ll enjoy many benefits, such as:

- An inclusive and safe working environment
- Promotion of work-life balance
- Exclusive employee discounts
- Benefits: insurance (certain conditions apply), annual salary review, etc.
- Opp