Customer Service Rep

1 week ago


Selkirk, Canada Selkirk GM Full time

**Selkirk GM** is a leading automotive dealership committed to delivering exceptional customer service and top-quality vehicle maintenance. We’re looking for a dedicated and organized **Customer Service Representative**to support our Service Department. The **Customer Service Representative**plays a key role in ensuring a smooth and professional experience for our customers and internal teams.

**Key Responsibilities**:

- Greet and assist customers in person and over the phone in a professional, friendly manner
- Schedule service appointments and manage service calendar efficiently
- Provide administrative support to Service Advisors and the Service Manager
- Coordinate internal repair orders from sales, parts, and other departments
- Update customer records and service histories in the dealership management system
- Communicate service status updates to customers and internal stakeholders
- Assist with customer follow-up and satisfaction inquiries
- Handle incoming inquiries, concerns, and escalate as needed to ensure prompt resolution
- Maintain a clean, organized, and welcoming service reception area

**Qualifications**:

- Previous customer service or dealership experience
- Strong organizational and multitasking abilities
- Excellent communication and interpersonal skills
- Proficient in Microsoft Office and dealership management software
- Team-oriented, reliable, and able to work in a fast-paced environment
- High school diploma or equivalent

Requests for reasonable accommodation will be accepted during the hiring process.



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