Ice Allocation

**WESTERN FAIR DISTRICT**

JOB DESCRIPTION - Ice Allocation & Guest Services Supervisor - 12 Month Contract
Reports to: Interim Director of Operations
This role is a 12-month maternity leave coverage, which will run from June 2025 - June 2026.

**Position**

**The Sports Centre - Ice Allocation & Guest Services Supervisor**reports directly to the Sports Centre Business Manager (Director of Operations in the interim). The Sports Centre Ice Allocation & Guest Services Supervisor is responsible for the allocation of all ice rentals, bookings and events. This role is also responsible for sponsorship sales, customer service, and leadership of the Guest Services Team.

**Responsibilities of the** **Sports Centre Ice Allocation & Guest Services Supervisor**:

- Greets and welcomes visitors and customers of the Sports Centre.
- Work the front desk and answer phones when not staffed by a Guest Services team member.
- Market, sell and book ice times including preparation and distribution of ice rental contracts.
- Day to day use, training and management of ice booking software.
- Main contact for tournament organizers, user groups, internal facility partners.
- Gathers, organizes, distributes and communicates information from users on tournament setups, formats and other needs to all departments within the facility.
- Liaise with the City of London regarding City ice rental contract.
- Oversee all ice sales inquiries (contract and single use rentals).
- Assist in the immediate and long-term strategic planning for the Sports Centre.
- Maintain related databases and files related to the position.
- Monthly invoicing.
- Develop and maintain internal and external relationships.
- Supervision of Guest Services staff including scheduling, performance reviews, time sheet approvals, policy/procedures and training.
- Member of the SC Management Team and attends meetings as required.
- Monitor accounts receivable and ensure collection of all accounts.
- Handle cash and perform balancing routines.
- Comply with the Occupational Health and Safety Act, Western Fair Association Health & Safety Policy and Awareness Program/Safety Manual, all Western Fair Association procedures and any other applicable legislation.
- Assist with Annual Western Fair as required.
- Perform related duties as assigned.

**Skills and Qualifications**:

- Post-Secondary education in Rec and Leisure, Business, Marketing, or related field.
- Excellent customer service skills and leadership skills.
- 2-3 years supervisory experience.
- 2-3 years experience in sales or ice sports recreation environment
- Strong public speaking/communication skills.
- Highly organized individual with experience organizing and executing leagues and tournaments.
- A commitment to excellence in all tasks, and a professional presence

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged.

Western Fair District is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Weekends as needed

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- supervisory: 2 years (required)
- Sales, Arena, or Recreation Facility: 2 years (required)

Work Location: In person