Infrastructure Analyst Ii

**About the Role**:
eHealth Saskatchewan is seeking a skilled Infrastructure Analyst to join the team and assist in the support of IT services that eHealth provides to health partners across Saskatchewan. This individual will possess excellent customer service skills along with strong technical and leadership abilities, be detailed oriented, take pride in their work and enjoy the challenges that go with it.

**What are we looking for?**

We are seeking a skilled Unix/Linux Infrastructure Analyst II to join the team and assist in the support of IT services that eHealth provides to the Health Regions across Saskatchewan. The role is technology driven and will require technical knowledge in a vast set of tools and infrastructure knowledge.

Reporting to the Datacenter Infrastructure Manager, your primary responsibility will be to support eHealth’s Unix/Linux environment. This includes managing current state and assisting with solution design of future state. You will participate in creating and managing the work plans and process documentation as it relates to endpoint management. Other responsibilities include preparing status reports and managing issue escalations.

**To qualify for this position you will have demonstrated knowledge and experience in the following areas**:

- Experience with Linux, preferably Red Hat, and/or any other Linux distributions.
- Knowledge of various services i.e DNS, DHCP, NTP, Kerberos, SSHD, PXE, SFTP, HTTPD and Docker.
- Knowledge of various enterprise server hardware models [blades, rackmount, and standalone].
- Good understanding of Clustering, Virtualization, NAS, NFS and SAN
- Good understanding of configuration management tools e.g. Red Hat Satellite servers, Quattor, Puppet and Chef.
- Excellent communication and written skills.
- Available for on-call (1 week out of every 4-6 weeks)
- Ability to work in a global distributed team.

**Knowledge or experience in the following areas would be an asset for this position**:

- Experience with troubleshooting incidents involving compute and storage related problems [SAN, NAS]
- Experience with analyzing and diagnosing kernel carsh/core dumps and network packet captures
- Basic knowledge of networking protocols and peripherals.
- Ability to identify performance bottlenecks and tune the system parameters to provide more throughput.
- Intermediate knowledge of complex scripts using KSH, Bash, Perl, Python etc.
- Good understanding and knowledge of Load Balancing, High Availability and BCP.
- Configuration and Management of HA and DR capabilities in Unix/Linux environments.
- Performance tuning, alerting & monitoring, server configuration.
- Implement and utilize the Release and Change Management as well as other ITIL processes.

Foundational knowledge and skills required for this position would be attained through the completion of post-secondary degree or diploma related to Information Technology. In addition, you will have at least 5 years of experience working in an enterprise class IT environment.

**Competencies**:
**Communication**:

- Ability to write/create and communicate (verbal and written), explain or present (technical or non-technical) information to wide variety of technical and non-technical individuals and/or groups in a clear, accurate and understandable manner. Material may include, but is not limited to: user, systems and requirements documentation and procedures, project plans, letters, requests for proposals, feasibility studies, recommendations and reports, at a level appropriate to the target group.

**Leadership**
- Ability to conceptualize, develop, monitor, adjust and implement projects, including facilitating a group process to successfully implement technological change and business transition within the organization, taking into consideration numerous and changing priorities, and or resources to achieve project goals.

**Problem Solving**
- Ability to identify, explore and evaluate options on processes and methodologies and information technology solutions in order to design new business systems and develop feasible recommendations.

**Interpersonal**

**Organizational**
- Ability to independently prioritize and organize one’s own workload to meet tight deadlines and successfully complete projects in changing environment. (A bit of project management involved)

**Analytical**
- Ability to gather, understand and synthesize specialized information in a way that can be applied to meet the needs of the organization and within given constraints.

**Team Work**
- Ability to work independently and participate as a team member to meet the needs of clients and co-workers and to build productive, positive work relationships.

**Technical**

**You Will Be**:

- Flexible, organized and quick to learn in order to independently prioritize and organize own workload to meet tight deadlines and successfully complete projects in a changing environment;
- Patient, honest, discreet and respectful/tactful while workin