Program Manager

**JOB SUMMARY**

The Program Manager interacts with key Customers and serve as their primary interface at Vexos. The Program Manager has complete responsibility for performance of their key customers accounts from a business and a financial perspective. The Program Manager works to coordinate, monitor, and leverage other groups such as Manufacturing, Engineering, Sales, and Materials to meet their customers' needs and requirements.

**DUTIES & RESPONSIBILITIES**
- Provide a single point of business focus for customer programs
- Develops and maintains current plans for meeting customer expectations and satisfaction
- Understands and stays current with customer and business requirements and refines them to specific deliverables
- Management of cross-functional Customer Program Teams in a matrix environment
- Identifies, pursues, and wins new business from existing customers
- Communicates program requirements on an on-going basis to functional and business management and ensures that management stays appropriately engaged in the program
- Conducts regular program reviews, both internally and with customers, in order to assess program status results
- Assures program maintains acceptable level of profitability and performance requirements
- Separates and manages business issues requiring attention and action from issues to be handled by normal functional processes
- Identifies and ensures appropriate cross-functional projects and problem-solving actions are in place to address program issues
- Maintains adequate technical depth and managerial skill to address customer issues and resource prioritization

**SKILLS, EDUCATION, EXPERIENCE AND QUALIFICATIONS**
- 5-10 years of successful mid-to-senior management/leadership experience accountable for one or more of the following functions: manufacturing, materials, program management, sales, customer service or marketing
- Experience in product introduction and change management (development, industrialization, or similar) in EMS and/or a mid to low volume electronics OEM
- Strong product knowledge, with broad understanding of business processes including development, commercial and supply chain considerations
- Strong leadership, interpersonal & communication skills
- Excellent time management & project management skills
- Good analytical and problem-solving skills
- Proactive and ability to work in a team environment
- Excellent command of written and spoken English
- Strong analytical, problem solving and decision-making skills
- Excellent interpersonal, communication and presentation skills with a proven track record to put ideas/proposal across to others effectively
- BA/BS Degree or above in Engineering and/or Business-related disciplines
- Knowledge in Lean Manufacturing, Six Sigma, ISO would be an asset
- Fluent: English language (written and spoken)
- Minimum 5 years of Project/Program Management experience
- Satisfactory Police/Criminal Reference Check required as a condition of continued employment.

**LOCATION**
- The position location is based in our Markham, Ontario, Canada facility

**WORK HOURS**
- Normal scheduled hours of work: Monday to Friday 8:30 AM - 5:00 PM, Office Hours; Flexible Schedule is available upon approval within core hours based on team schedules and supervisor approval. Mostly on-site/in office position.

**Vexos is an Equal Opportunity Employer**
- Vexos recognizes the importance of providing an accessible and barrier-free environment. We are committed to creating a welcoming, fair and inclusive workplace by offering equal opportunity to access our services. We are committed to providing accommodations and will work with you to meet your needs._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- mid-to-senior management/leadership: 5 years (required)
- NPI / change management: 5 years (preferred)
- EMS / electronics OEM: 2 years (preferred)

Work Location: In person