Coordinator of Volunteers

**Position Summary**

**Key Responsibilities**
- Ensuring goals and objectives are developed and executed in alignment with the vision, mission, values and strategic priorities of Hospice Niagara
- Along with the other Coordinator of Volunteers both incumbents:

- Serving as the first point of contact for general inquiries and providing information to people who are interested in volunteering
- Coordinating general volunteer training using Hospice Palliative Care (HPCO) curriculum
- Facilitating post-training interviews and role assignment; ensuring role-specific training takes place in an efficient manner, following general volunteer training
- Coordinating the schedules of ‘in-house’ volunteer roles, including Residence, Welcome Desk, Kitchen, Residence Visiting Volunteers, therapy dogs and bakers.
- Leading the planning and execution of volunteer engagement activities and ongoing education (e.g. Retreat, Town Halls, Monthly Support Groups, etc.)
- Problem-solving and addressing program issues related to volunteer support
- Mentoring and training new staff, volunteers and students
- Facilitating the annual review process with all volunteers
- Providing input to achieve accreditation standards and ensure program standards are continuously maintained, including volunteer policies and procedures
- Maintaining an accurate database and volunteer files
- Providing statistical reports regarding volunteer programs and effectiveness
- Supporting and monitoring the recording of volunteer hours for in-house volunteers
- Providing input to program effectiveness and continuous improvement, including program accreditation
- Providing backfill to other program staff during vacation, illness, etc.
- Working proactively to protect the interests of the organization and mitigate risk, whenever possible; advising supervisor of issues and working with a solutions-based approach
- Maintaining volunteer files and training records, in accordance with privacy legislation
- Raising positive community awareness of hospice palliative care and of the programs and services provided by Hospice Niagara
- Demonstrating personal initiative and participation in other aspects of working for a non-profit organization, including participating in organizational events and fundraising activities
- Represents Hospice Niagara on the CVIG (Coordinator of Volunteers Interest Group) with HPCO (Hospice Palliative Care of Ontario)
- The staff member representative on Hospice Niagara’s VAC (Volunteer Advisory Committee)
- Other duties, as assigned

**Skills & Attributes**
- Strong active listening, critical thinking, time management, prioritization, and event planning skills
- Highly developed compassion, empathy, confidentiality and integrity
- Demonstrated inter-personal, problem solving and conflict management skills
- Experience effectively communicating information in one-on-one and small group settings
- High degree of self-direction and self-motivation
- Strong verbal and written communication skills in English (proficiency in French and other languages considered an asset)
- Strong administrative and organizational skills
- Ability to accurately document information and develop reports
- Strong dedication to the vision, mission and values of Hospice Niagara
- Proficiency in computer skills including Outlook, Microsoft Word and databases
- Occasional flexibility to work varying shifts, including days, nights, evenings, weekends, and holidays based on client, training and program needs
- Exhibit a professional, compassionate and caring approach
- Demonstrate strong active listening and interpersonal communication skills
- Ability to develop relationships based on trust, compassion and empathy
- Effectively set appropriate boundaries and understand the limitations of volunteers in client care
- Demonstrate a high degree of self-direction and self-motivation
- Demonstrate a healthy adjustment to loss and exercise ongoing self-care

**Academic, Training, Knowledge & Experience**
- Bilingual fluency in French and English at a professional level or above
- Diploma in Social Services, Human Resources, or related program
- Post-graduate training in Volunteer Management, Human Resources, Event Management, Customer Service, or related program (considered an asset)
- At least two years of experience building volunteer capacity within an organization and with demonstrated knowledge in volunteer recruitment, organizational development, performance management, and engagement
- Understanding of health care systems and experience working in a non-profit setting (preferred)
- Vulnerable Sector Police Check (favourable, within past 12 months)
- Fundamentals of Palliative Care (preferred, must be completed within 12 months of hire)
- First Aid/CPR (preferred, must be taken within 12 months of hire)
- Mask Fit (preferred, must be completed within 12 months of hire)
- Safe Food Handling (preferred, must be completed within 12 months of hire)