Academic Advising Team Lead

Academic Advising Team Lead

About Queen's University

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

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Job Summary

**A Brief Overview**
Reporting to the Associate Director, Advising, Appeals and Academic Consideration, the Academic Advising Team Lead is responsible for overseeing the day-to-day operations of the academic advising service in the Faculty of Arts and Science. The Team Lead is responsible for all administrative duties relating to the advising portfolio, including: scheduling, staffing and managing processes (reporting, referrals, case notes, etc.) The Team Lead also serves as the senior advisor responsible for assisting with training, support, guidance and supervision of the advising team; manages referrals from other support services on campus as well as serves as the primary academic contact for Promise and Commitment Scholars.

The Academic Advising Team Lead works closely with key portfolios in the Faculty Office (Registration, Front-Line Service, Marketing) to ensure the seamless delivery of advising services to students. The Team Lead also assists with project work related to advising service and participates in recruitment, orientation and professional development-related activities.

**Job Description**:

**What you will do**
- Provides academic advice to students including degree requirements, degree planning, course selection, graduation eligibility, and academic integrity and/or consideration.
- Plans, organizes, and attends large events including for recruitment events, and information and training sessions.
- Participates as a member of various committees including providing feedback and conveying important information about student concerns and best practices.
- Develops, recommends and implements program recruitment strategy including marketing messages, publications and promotions.
- Provides referrals to additional resources.
- Monitors academic progress requirements including tracking academic records, transfer credits, and facilitating individual student study plans.
- Other duties as required in support of the department and/or unit.

**Required Education**
- Master's Degree or equivalent.

**Required Experience**
- More than 5 years of experience.
- Experience with providing administrative support considered an asset (e.g., document editing, proofing, formatting and production, data entry, scheduling/coordinating meetings and/or travel arrangements, receiving/relaying messages, etc.).
- Experience working at a post-secondary education institution considered an asset.
- Consideration may be given to an equivalent combination of education and experience.

**Job Knowledge and Requirements**
- Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
- Provide effective consultation and advice on non-straightforward and/or complex issues.
- Interaction with others requires interpersonal skills and the ability to understand and influence.
- Adapt messages to meet the different needs of different audiences.
- Builds relationships, trust and credibility.
- Prioritize and distribute work to deliver objectives on time and to the highest standard.
- Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
- Actively participate in project team meetings and develop individual and unit project plans.
- Lead procedural or technological change within a unit.
- Identify opportunities to improve the effectiveness and efficiency of work processes.
- Seek information and input to fully understand the cause of problems.
- Appropriately assesses risks before making a decision.
- Contribute to the creation and evaluation of possible solutions.
- Take action to remove obstacles and address problems before the impact performance and results.
- Promote a work environment that is free from sexual violence, harassment and discrimination, and the ability to show empathy for those who have experienced trauma.

Employment Equity and Accessibility Statement

**Skills**
- Collaboration
- Communications
- Relationship Building
- Time Management

**Reference**
- 298763