App Support Specialist

**Primary Location**:2700 Matheson Blvd E, Mississauga, ON, CAN **Division**:Cox Automotive **Job Level**:Individual Contributor **Travel**:No **Schedule**:Full-time **Shift**:Day Job **Requisition Number**:226337 We are looking for an energetic technical support specialist who is a motivated "problem solver" to join our team. You will solve complex production issues by working with cross functional team to bring the best solutions for our customers. - Create and maintain technical documentation and how to articles - Provide emergency on-call support on a rotating schedule - Escalating critical issues to Cloud Operation Team/Development team **Domain Management**: - Facilitate domain transfer, registration, and renewal for new & existing clients - Provide domain-specific support to internal & external clients - Coordinate with Implementation Team on domain changes to meet the client launch schedules - Ensure proper domain configuration for site launches - Participate in large project rollout teams to ensure domain continuity - Conducts the appropriate post-Implementation handoff to the relevant team members **What we offer**: - Full time employment with one of the global leaders in automotive remarketing realm - 5 weeks paid vacation per year - Generous Insurance plan paid by Cox Automotive Canada (medical, dental, life, disability). - RRSP contribution plan - Venngo Discount programs - Fast paced, multicultural work environment - Career pathing - opportunity for development and advancement within Cox Automotive family of companies - Opportunity for involvement with local communities though company sponsored volunteering program - Cox Automotive Canada was named one of Greater Torontos Top Employers **Qualifications**: **Skills & Responsibilities**: - 3-5 years experience in supporting development of business software for production use; preferably in Linux environments - Basic understanding of Front-End, Backend, APIs - Excellent analytical and troubleshooting skills with a focus on root-cause analysis to prevent recurring issues - Experience working with Ticketing System is required - Experience working with SQL / NoSQL Databases, creating & running queries - Building, leveraging, and maintaining relationships within and across workgroups - Actively engaging and supporting change and innovation by communicating the future state, trying new approaches and collaborating with others to make the change successful - Planning and supporting the development of knowledge, skills, and abilities to fulfill current and future job responsibilities more effectively - Setting high standards of performance for self and others; assuming responsibility and sense of urgency for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed - Promoting and living customer service as a value. Ensuring that the (internal or external) customers needs are a driving force behind priorities, decisions, processes, and activities **Qualification**: - College Diploma or Bachelors in Engineering, Computer Science or Mathematics or equivalent work experience - CompTIA Certification is plus - AWS Certification is plus - Working experience with Amazon Web services is a plus - Working experience with Docker and troubleshooting Docker apps is a plus - Experience with source control management with Git, SVN or equivalent is a plus - Service Now experience is a plus **Technology Stack**: - GitLab CI/CD - AWS Cloud Formation - Linux [CentOS/Ubuntu] - Docker - MERN Stack [MongoDB/Express/ReactJS/NodeJS] - Script (Python/Perl/bash) - AWS EBS/ELB/s3/Route53/CloudFront/Lambda - Nagios Core - FTP/SFTP - AWS RDS MySQL - SharePoint **Nice to Have**: - Knowledge and experience with DevOps, Agile, Continuous Integration and Continuous Deployment. Who We Are **About Cox Automotive** **About Cox** Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.