UX Research Manager

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**What you'll do**:
SAP Concur, the world’s leading provider of integrated travel, expense, and invoice management solutions, is seeking a UX Research Manager to lead and grow a team of talented researchers. This role focuses on empowering your team, advancing research practices, and ensuring user perspectives inform strategic product decisions.

You’ll balance people leadership with strategic impact, championing user-centered design and evidence-based decision-making across the organization. You will collaborate with cross-functional leaders to ensure research drives meaningful outcomes and informs key product strategies.

**Responsibilities**:

- Lead, mentor, and grow a team of UX researchers, supporting career development and professional growth.
- Define and evolve the research vision, priorities, and roadmaps to align with product and business objectives.
- Partner with cross-functional leadership in product, design, analytics, and engineering to integrate user insights into decisions at all levels.
- Ensure high-quality, impactful research deliverables through coaching, reviews, and operational excellence.
- Advocate for inclusive and accessible design by representing diverse user needs across platforms (iOS, Android, web).
- Communicate research insights clearly and persuasively to stakeholders, including executives, to drive alignment and action.
- Build scalable research operations, tools, and processes that enable both the research team and product teams to succeed.
- Promote a culture of evidence-based decision-making and empower teams to leverage research effectively.
- Represent the research team in organizational planning, resourcing, and strategic discussions.

**What you bring**:

- Bachelor’s degree or equivalent practical experience; Master’s or PhD preferred.
- 10+ years of experience in UX research, HCI, or a related field, including prior experience managing or leading researchers.
- Proven track record of building, scaling, or managing UX research teams.
- Expertise in a broad range of research methods, with the ability to guide teams in method selection and execution.
- Experience working in enterprise software, SaaS, or other complex systems environments.
- Strong leadership, communication, and stakeholder management skills.
- Demonstrated success influencing product strategy and outcomes through research.
- Passion for inclusive, human-centered design and building team cultures that value diversity and collaboration.

**Meet the Team**:
At SAP Concur, our UX Research team shapes intuitive, impactful experiences for millions of users worldwide. We collaborate with product, design, engineering, and analytics partners to ensure user insights guide every stage of development. Our team values curiosity, empathy, and a passion for solving complex user problems, fostering a supportive, inclusive environment where every member can grow and contribute meaningfully

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

Requisition ID: 417406 | Work Area: Software-User Experience | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid