Help Desk Technician
1 week ago
**Work setting**:
- School or educational institution/establishment
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Supervision**:
- 1 to 2 people
**Security and safety**:
- Criminal record check
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Attention to detail
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Screening questions**:
- Are you available for the advertised start date?
- Are you currently legally able to work in Canada?
**Health benefits**:
- Dental plan
- Disability benefits
- Health care plan
- Vision care benefits
**Long term benefits**:
- Group insurance benefits
- Life insurance
- Maternity and parental benefits
- Pension plan
- Registered Retirement Savings Plan (RRSP)
**Other benefits**:
- Free parking available
- On-site housing options
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