Assistant Store Manager
4 days ago
**Summary**
The Assistant Manager is responsible for working with Breathe Outdoors Management to achieve operational goals and standards. The Assistant Manager provides leadership and support to the Store Manager by focusing on the customer journey in store, communication with Store Guides, and Human Resources aspects of the role.
**Job Duties**
- Proactively build and maintain customer relationships by ensuring an outstanding customer experience at all times
- Create schedules to ensure adequate and efficient staffing at all times within budgeted hours.
- Report staff hours to the Payroll department and respond to inquiries
- Recruit, interview, hire, and train retail sales staff as required
- Advise Store Manager on staffing needs and personnel issues
- Assist Store Manager with duties and tasks as required in a retail environment, and assume the role of Store Manager in their absence
- Facilitate clear communication to retail floor staff
- Schedule Product Knowledge sessions with various sales representatives
- Provide expert advice to customers in all areas of the store
- Ensure available product is fully stocked in the store
- Motivate staff and maintain a positive work environment
- Other Sales/Administrative/HR-related tasks as required
**Requirements**:
- Post-secondary education is preferred
- 2+ years experience in retail management or hospitality
- Experience leader with the ability to coach and mentor
- Previous experience and training in loss prevention and safety is an asset
- Strong verbal communication
- Authentic passion for Outdoor pursuits, especially Camping, Hiking, Backpacking and/or Adventure Travel
- First Aid training is an asset
**Work Conditions**
- Indoor retail setting: standing for long periods of time
- Overtime may be required during busy periods
- Required to work occasional on/off-site promotional events, as well as evenings and weekends
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