Intake Social Worker

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: _“Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.”_ Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “_The freedom and flexibility can’t be beat._” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us _“I love the inclusive culture. I feel welcome and at home.”_ _View more comments from VHA clients and their family members_._

**We are seeking: Intake Social Worker**

**Permanent Full-Time position (35h/week)**

***What will be your role?**

Reporting to the Senior Manager, Community Support Programs, this position is responsible for perform all intake functions for the Community Support Programs including programs service coordination and support: receive, assess and process all requests for service from potential clients and referral sources, provide information regarding the criteria for the programs and range of services offered and refer to other community services when ineligible. Participates in VHA services and quality initiatives. All activities are conducted within the policies, procedures and standards of confidentiality of VHA.

**Key tasks and responsibilities of the role**:

- Receive, assess and process service requests from potential clients and referrals
- Conduct a thorough assessment to identify the community program best suited to the client’s needs including a financial assessment to determine program eligibility
- Develops thorough care plans from the intake level in collaboration with clients
- On-going assessment and case planning through a coordinated team approach within VHA and referral sources
- Participates and member of internal and external committee and networks
- Participate and member of internal and external networks
- Promotion, outreach and linkage to community resources
- Conducts and presents internal and external program presentations
- Monitoring, tracking and identifying trends and service gaps
- Administrative, planning and scheduling support
- Participation in service, program development and quality initiatives
- Participation in the evaluation program process

**What makes VHA’s compensation unique?**
- Benefits and pension plan for permanent eligible employees
- Compensation for education and professional development
- VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
- Mentorship and peer support
- Career development opportunities
- Employee and family assistance program
- Wellness resources
- Perks & discounts
- Staff & service provider events

***Desired Qualifications**:

- Bachelor of Social Worker or Social Services Worker diploma combined with a minimum of 2 years experience
- Registered with the Ontario College of Social Workers and Social Service Workers (OCSWSS)
- 2 year of relevant intake assessments experience
- Excellent knowledge of the community health and social service networks
- Knowledgeable in working with a range of intake assessment tools, formulation and case planning skills
- Excellent communication skills
- Excellent problem solving and conflict resolution skills with a client-centered approach and crisis intervention skills
- Strong knowledge of case management theory, principles and practices
- Knowledge of risk and family assessment framework, methods and techniques
- Strong interpersonal and communication skills with comfort working in a high pace team
- Strong analytical skills, combined with excellent written skills for documentation and assessment
- Experience with project Initiatives and evaluations is an asset.
- Culturally competent and able to interact effectively with diverse stakeholders
- Ability to handle a high volume of telephone calls and inquiries in an engaging manner
- Strong planning, prioritizing and excellent organizational skills
- Knowledge of the GTA area and the transportation routes
- Satisfactory completion of technical skills testing is required
- Working knowledge of Gold Care is a definite asset

**Accommodation and VHA’s commitment to DEI**

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair