Customer Service Representative

5 days ago

Whitby, Canada Cash and Cell Full time

**Job Summary**

**Duties**:

- Analyze customer needs and recommend appropriate products or services
- Maintain accurate records of customer interactions and transactions
- Process transactions efficiently
- Utilize excellent phone etiquette to handle incoming calls professionally
- Upsell products or services to increase revenue

**Skills**:

- Proficient in English; fluency in Spanish is a plus
- Strong customer service skills with the ability to resolve issues effectively
- Excellent communication skills both verbal and written
- Ability to analyze information and provide suitable solutions
- Familiarity with data entry and software like MS Excel
- Experience in sales or upselling is advantageous

**Job Types**: Full-time, Part-time

Pay: $18.00-$21.00 per hour

Expected hours: 20 - 40 per week

Flexible language requirement:

- French not required

Schedule:

- 10 hour shift
- Evening shift
- Monday to Friday

Ability to commute/relocate:

- Whitby, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2024-10-14

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