Scheduling & Registration Support Specialist-2

Staff - Union

Job Category

CUPE 2950

Job Profile

CUPE 2950 Salaried - Student Info Support 3b (Gr6)

Job Title

Scheduling & Registration Support Specialist-2

Department

Admissions and Enrolment | Engineering Student Services | Dean's Office | Faculty of Applied Science

Compensation Range

$4,449.00 - $4,676.00 CAD Monthly

Posting End Date

October 16, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

Ongoing

We are currently recruiting for two newly created positions within our Scheduling & Registration Support team:
- Scheduling & Registration Support Specialist - Position ID: P000208035- Scheduling & Registration Support Specialist - Position ID: P000208036

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

Applied Science Central Student Services is a shared service unit across the Faculty of Applied Science (APSC), including Engineering, the School of Community and Regional Planning, the School of Biomedical Engineering, and the School of Architecture and Landscape Architecture. The unit is dedicated to being an efficient and consistent source of academic, career, and professional development services and support for students through their academic journey in APSC. APSC Central Student Services unit has 4 teams: the APSC Co-op, Experiential Learning and Professional Development team, the Undergraduate Academic Advising Team, the Graduate Academic Programs and Advising Team, and the Academic Systems Team, all under the leadership of the Director, APSC Student Services.

The Scheduling & Registration Support Specialist provides a variety of administrative support to the Registration team within APSC Central Student Services. This role focuses on course scheduling and exam coordination for both undergraduate and graduate students in the Faculty of Applied Science. The role also supports timetable creation, conflict analysis, student registration, academic progression reporting, and transfer credits administration for undergraduate students. This position will use a variety of student academic systems and technology to streamline workflows and deliver accurate, timely information to a variety of internal and external stakeholders. The incumbent also provides direct student support and advice and interprets university and faculty policies to resolve complex inquiries.

Organizational Status

The Registration team, led by the Associate Director, Academic Systems and Enrolment, is responsible for all systems used in the functional delivery of academic services. This includes scheduling, registration, awards and scholarships, transfer credit, academic promotion and graduation, Coordinated International Experience (CIE), and supporting students from the point of interest in the program through to graduation. The role and team are critical to ensuring our academic systems support the academic journey of our diverse student population. This role reports directly to an Academic Systems and Registration Lead

Work Performed- Independently provides guidance and resolution on complex registration and scheduling issues using academic systems such as Scientia, Workday Student, and internal timetabling software.- Provides support to the Academic Systems Team to ensure accurate and timely course scheduling for Applied Science undergraduate and graduate courses.- Coordinates with APSC departments and schools to manage and resolve course conflicts, registration and scheduling issues.- Schedules undergraduate and graduate courses, updates course information on Scientia, Web data Collector (WDC) and other academic systems to ensure a course is set up and published correctly, including room requirements, and instructor and TA assignments.- Resolves complex issues around classrooms and unique course requirements.- Schedule and update course information, including seat releases, course restrictions, requisites, and course exam requirements.- Understands the course requirements of APSC courses within the departments and schools, and how this impacts timetables and student registration.- Monitors and maintains wait lists, understands registration priority for courses, assesses student eligibility and registers students into an appropriate course section as space becomes available.- Supports the registration of students in the BASc program or students wanting to register in APSC-owned courses.- Processes registration forms in accordance with UBC policy and APSC Central Student Services guidelines, is able to identify incomplete requests, and provides clear explanations of outcome and alternative solutions when necessary.- Provides exam scheduling