IT Operational Analyst

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Robertson is seeking a skilled IT Operational Analyst to join our client.

Contract Dates: 10 months with potential to extend or convert
Pay Range: $38.06 to $43.36 per hour
Business Hours: Monday to Friday (Onsite)

Job Responsibilities:

- Lead strategic technology initiatives, build, and maintain key elements of the firm’s enterprise infrastructure and associated project portfolio.
- Provide leadership for delivery of 24/7 service operations and KPI compliance and audit. Establish and maintain metrics, key performance indicators, and service level agreements to continually improve the DC performance.
- Manage remote sites as well as schedule/monitor work performed by third party vendors.
- Business Continuity Plan Management, assuring our BCP documentation is current and approved by management.
- Attend meetings to capture business requirements for DC Capacity planning and workflow management.
- Maintaining corporate databases and ensuring compliance with internal and external audit regulations.
- Promptly schedule equipment installs and cabling request, engage partners. plan parallel work streams when possible.
- Partner closely with stakeholders to improve production environment stability.
- Leads the support of Data Center infrastructure.
- Reviews, participates, and implements procedures.
- Research industry standards, best practices and new innovations in technology and makes
recommendations.
- Provide quality service and solutions consistent with objectives and client requirements.
- Effectively handle incident management for outages.
- Ensure timely notification and escalation of possible issues/problems, options, and recommendations for prompt resolution.
- Proficient with fluke testers and fiber testers, and scanner Knowledge of interrelated power, space, and cooling as it relates to Data Centers.
- Provide expertise to other functional areas (technology, trends, and processes).
- Join projects aimed at evolving the base infrastructure, deploying new technologies, or optimizing the operational environment.
- Deploy base infrastructure components for all environments.
- Follow change management procedures. ensure proper testing, sign-off, monitoring.
- Monitor system life cycles, ensure specifications and functionality support business. objectives and architecture decisions.
- Use meaningful metrics to monitor environment's performance.
- Participate in disaster recovery planning (Define, Review, Test).
- Traveling between sites is required occasionally.

Experience & Qualification Requirements:

- Data Center experience
- ServiceNow ticket monitoring
- Troubleshooting network connectivity experience
- Requirement gathering experience
- ITL experience
- DCIM experience
- Asset management experience

**_**ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS**_**

**How to Apply**: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.