Team Lead

3 days ago

Halifax, Canada The Westside Beer Wine & Spirits Full time

**About Us**

The Westside Beer Wine & Spirits family curates an exquisite selection of exclusive, high-quality products from around the globe, tailored specifically for the Nova Scotian market. Our shelves boast handpicked treasures that promise amazing value without compromising on uniqueness or quality.

At Westside, we're more than just purveyors of fine libations; we're purveyors of experiences. With a dedication to customer service that knows no bounds, we offer an educational journey like no other. Whether you're seeking the perfect pairing for your dinner table, hunting for a distinctive gift, or eager to explore new flavors, our team is here to listen, educate, and inspire. As a locally owned and operated establishment, we take pride in our strong ties to the community. We champion the diverse talents of our local breweries, distilleries, and vineyards, celebrating the rich tapestry of flavors that Nova Scotia has to offer.

**Position Overview**

As a Team Lead at Westside Beer Wine and Spirits, you will be responsible for leading the team in the absence of the Store Managers, ensuring smooth daily operations, and providing exceptional customer service. This role includes key responsibilities such as opening and closing the store, empowering team members, and maintaining a high standard of store presentation.

**Key Responsibilities**
- Lead and motivate the team in the absence of the store managers.
- Open and close the store, ensuring security and operational readiness.
- Oversee daily store operations, including inventory management and merchandising.
- Provide excellent customer service and assist customers in finding the perfect products.
- Train and develop team members to enhance their product knowledge and customer service skills.
- Ensure compliance with all store policies and procedures.
- Handle cash and perform end-of-day financial reconciliations.
- Address and resolve any customer or staff issues promptly and effectively.

**Qualifications & Essential Skills**
- Must be 19 years of age or older
- Have prior retail or customer service experience - Wine, beer & spirit knowledge is an asset
- Exceptional customer service chops - you know how to make people feel at home
- Flexibility to work varying shifts, including mornings, evenings, weekends, and holidays
- Ability to lift up to 20kg (50lbs) - those craft beer cases won’t stock themselves
- Strong work ethic and dedication - you love what you do, and you’re committed to being the best

**Experience**

Proven experience as a Team Lead or similar role in retail (bonus points for liquor or hospitality experience).

**Education**

High school completion

**Working Environment**

A lively retail store environment with a steady flow of customers and a behind-the-scenes warehouse to keep inventory organized and stocked.

**Compensation**
- Competitive pay with room to grow
- Quarterly performance-based incentive plan

**Benefits**
- Discounts galore: 20% off at all our liquor stores.
- Health & wellness: Free Executive Fitness membership and access to extended health benefits.
- Training & growth: Opportunities to level up your beverage/alcohol knowledge and management skills.
- Empowering environment with a focus on business growth, taking chances and making mistakes.
- Additional partner discounts
- Discounted food
- Opportunities for additional leadership

Flexible language requirement:

- French not required

Schedule:

- Evening shift
- Holidays
- Morning shift
- Weekends as needed

**Language**:

- French (preferred)

Work Location: In person

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