Debt Collection Agent

6 days ago

Toronto, Canada Debt Control Agency Inc Full time

**DEBT CONTROL AGENCY INC (DCA)**

DCA is one of the most prestigious collection agencies in Canada with the Head Office in Toronto, Ontario and Branch Offices in Laval, Quebec and Kelowna, British Columbia. We have been providing full cycle of collection services from **customers cure program to third party and legal program** for over 18 years. Our Head Office is in a state-of-the-art office facility which is conveniently located on Wynford Drive and Don Valley Parkway with easy access to TTC and Shuttle Buses.

DCA has the leading competitive edge in providing collection and customer care services in various areas of the Collection Industry such as but not limited to First and Third-Party Collections, Legal Collections, Customer Care and Cure Programs. We also have the skill set and management oversight to train and cross-train our staff to assume various roles and perform using varying styles and approaches. In addition, DCA believes that career success is attained by developing yourself and being given the opportunity to perform and work with many clients and in different areas within the organization.

Our clients include many of Canada’s largest financial institutions, utilities, and government sectors. Due to our ongoing success and growth, we are in the process of expanding our **Third-Party Operations** in **Toronto, Ontario**, and looking to recruit 6 self-motivated, career minded individuals with collection and or sales experience to augment our existing teams.

If DCA has what you are looking for to either start your career journey or enhance your current skill set, please do not hesitate to send us your resume.

**Responsibilities**
- Establish contact with debtors (by telephone) and assist with the resolution of delinquent accounts, both Inbound and Outbound Calls
- Negotiate payment in full and or repayment arrangements using critical thinking and probing questions
- Utilizing skip-tracing tools and dialer bases to locate debtors
- Accurately document all communication
- Compliant with all Provincial and Federal Regulatory Guidelines with respect to the Collection Industry, Bank’s Policies, Client Specific Directives and Operational Risk Requirements

**We are interested in hearing from career-minded individuals with**:

- Proven and outstanding experience in customer service, debt collections or sales
- Experience in collecting Purchased Accounts
- Experience in working with targets and tight deadlines
- Excellent negotiation, oral and written communication skills
- Stronger than intermediate computer literacy
- Competitive salaries based on industry experience
- Performance commissions, bonuses, and contests
- Paid training
- Easy access to TTC and Shuttle Buses
- Secured Parking at a nominal fee
- Great benefits including medical, dental and optical plans
- Friendly and fun work environment
- Opportunities for advancement
- Eligibility for membership to the on-site Fitness Centre

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Dental care
- Extended health care
- Vision care

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