Housekeeping Room Attendant

**Join the Heart of Niagara Hotels Team**

We are currently hiring for two key roles within our Housekeeping Department:
**Housekeeping Room Attendant**

and

**Housekeeping Team Lead**

Whether you're beginning your career in hospitality or are bringing leadership experience to the table, we provide a collaborative, high-standard environment where exceptional service and attention to detail are valued and recognized.

**1) Room Attendant**

**Purpose**:
Housekeeping is what gives hotels the 'wow' factor. It's the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think, 'wow this looks wonderful'. To deliver a great guest experience - a Room Attendant will clean and service guest rooms so everything is spotless and prepared for guests.

**Duties and Responsibilities**:

- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc.
- May include cleaning of the kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.
- Wear safety protection equipment as provided in line with department regulations and any local legislative requirements
- Handle and store chemicals in line with hotel regulations and any local legislative requirements
- Greet and acknowledge guests
- Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures
- Report to supervisor needed repairs or unsafe conditions
- Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
- Respond to guest complaints, special requests and take action to ensure guest satisfaction
- Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping
- Report, turn in, and/or log all lost and found items according to established procedure

**This job requires the ability to perform the following**:

- Carrying or lifting items weighing up to 45 pounds / 20 kilograms and ability to push/pull medium to large weights/objects
- Frequently standing up and moving about the facility
- Frequently handling objects and equipment to maintain the facility
- Frequently bending, stooping, and kneeling
- Able to work alone as well as being a team member

**Other**
- Communication skills used frequently when interacting with guests and employees
- Basic reading, writing, and math abilities are used often when reading room assignments, completing checklists, replacing room linens and amenities
- Have the ability to work a flexible schedule including nights, weekends and/or holidays
- Job Types: 6-month contract with possibility of renewal and/or transition to permanent position.

**Benefits**:

- On-site parking

**Flexible Language Requirement**:

- French not required.

**Schedule**:

- 8-hour shift
- Day shift
- Monday to Friday
- Weekend availability

**Ability to commute/relocate**:

- St. Catharines, ON L2R 5L3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Large-volume hotel housekeeping experience preferred.

**Work Location**:In person

**2) Team Lead**

**Purpose**:
Support the Executive Housekeeper by overseeing the day-to-day operations of the housekeeping team. You'll assign rooms, plan and assign work assignments, give training for newly recruited employees, audit and inspect housekeeping personal work assignments and requisition supplies. As well as taking note that room cleaning time allotments are being met and stay within the budget for the department.

**Duties and Responsibilities**:

- Follow all responsibilities of a Room Attendant.
- Supervise all housekeeping employees, evaluating work done and reporting to the Executive Housekeeper.
- Coordinating the preventative maintenance schedule of rooms and public areas with Maintenance department, issuing repair requests to Maintenance Manager.
- Immediately attending to guest requests, performing the duties in cleaning and servicing guest rooms and baths, when required.
- Respond promptly to guests requests or issues with professionalism.
- Foster a service environment focused on the guest, with a passion for high standards in cleanliness.
- Maintaining safe working conditions by following and promoting safety rules and procedures and notifying management of problems where necessary.Perform all duties and responsibilities in a timely manner in accordance with HON policies.

**This job requires the ability to perform the following**:

- Carrying or lifting items weighing up to 45 pounds / 20 kilograms and ability to push/pull medium to large weights/objects
- Frequently standing up and moving about the facility
- Frequently handling objects and equipment to maintain the facility
- Frequently bending, stoo