Customer Service Representative

1 week ago

Thornhill, Canada Orangetheory Fitness Full time

Are you outgoing and positive? Do you love to sell and help people? Are you passionate about health and fitness? If YES then we want you Orangetheory Fitness (OTF), is the hottest and fastest-growing fitness franchises in North America. With 2000+ studios worldwide we are changing the face of fitness.

As part of a fun and dedicated sales team, you are responsible for providing high-level customer service, education, and using skills trained by us, to sell memberships.

Orangetheory employee benefits include; gaining marketable skills such as improved communication skills, sales skills, building confidence and people skills. Working in a positive, health focused, team environment, unlimited Orangetheory workouts and flexible schedules. Work with others who care about health and fitness and be part of a winning team. Earn commission in addition to changing someone's life

**Hiring Part-time, full-time to grow into leadership positions**

**RESPONSIBILITIES**:

- Educate and sell Orangetheory membership to prospects
- Maintains accurate records using established OTF sales systems
- Conducts telephone inquiries/follow-up calls/customer care calls
- Leads OTF studio tours with prospects and/or fitness program holders
- Greets members and guests promptly, enthusiastically, and with a smile to create a friendly positive entrance into the OTF studio
- Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities
- Maintains an organized and clean lobby/front desk area
- Responds immediately to member requests, inquiries, and concerns
- Proper onboarding of all OTF clients using Client Intake Forms and Membership Agreements
- Works closely with Fitness Team to ensure that processes are fulfilled
- Responsible for attending and participating in all relative OTF training programs

**QUALIFICATIONS**:

- Outstanding and proven customer service skills
- Previous sales experience, with strong sales skills is an asset
- Strong communication and interpersonal skills are mandatory
- Able to multi-task and excel in a busy environment
- High level of organization and attention to detail
- Must have strong computer and social media skills
- Loves to be part of a team and celebrate team success
- An outgoing personality is a must and a genuine passion for fitness

**Availability** - must be able to work 25-30 hours/week including weekends and evenings till 10 pm.

**Job Types**: Full-time, Part-time
Part-time hours: 20-35 per week

**Salary**: $16.00-$18.00 per hour

Additional pay:

- Commission pay

Application question(s):

- Are you over the age of 18?

**Experience**:

- sales: 1 year (preferred)

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