General Manager

Our philosophy is “to be great you need to have great people”.Accordingly, we are always searching for “great people”. If you thrive in a dynamic, entrepreneurial workplace we would be very interested in hearing from you.

A Day in YOUR Life as a General Manager

Every person that enters a hotel should be greeted and feel like a guest As you approach the hotel each morning you prepare yourself for a day like no other day you have had before. Every day is a new challenge and by the end of the day a new success story. You walk in to the hotel with a smile, say hello to passing guests and acknowledge your team perhaps with a smile, nod and salutation or when business permits you stop to share some pleasantries. These are YOUR guests and YOUR team. You set the standard for hospitality in your hotel and although you may not own the hotel financially you own the culture, the work ethic and the creativity behind the success of every day.

Are you tired yet? It is not even lunch time Your day continues maybe with housekeeping or preventative maintenance inspections, one on one meetings with your leadership team, weekly / bi-weekly strategy sessions regarding, sales and revenue, operations, or food and beverage business or a check in with our team at head office. As a leader not only in your hotel also in your community it is very possible that today you are attending the local tourism association, business area association or other relevant group meetings. You must stay in tune with what is going on in our neighbourhood, city, province and country. After all your guests come from all over the world and they have expectations that our hotel and staff are the doorway to their excellent experiences while visiting us

By now you may have had coffee or lunch with a guest, corporate client or team member and at some point you have to fit in the inevitable “paperwork”. Luckily our company has shifted to a web based payroll and HR system with this as well as the Property Management system, brand web portals, Purchase Order System, and Point of Sale System your administrative work although still required should be efficient and save our trees You may be approving purchase orders, reviewing HR requirements such as time off requests, schedules, position changes, performance evaluations or responding to customer care cases via the brand. There is a lot to stay on top of however, if you develop daily, weekly, monthly habits with each system you will breeze through this part of the job to allow you the appropriate focus on guest, employee and community engagement.

When it is time to leave the property for the day you do so as you arrived you engage with your team and you motivate them to keep up the standards you have set for the business even when you are not there. You are more than satisfied that your efforts today have made a positive impact for your team, your guests and our company.

Thank goodness you already reached your step count for today just in your daily work activities Get some rest we do this again tomorrow

Who you are and why is this important
- Entrepreneurial
- Financial acumen to feel comfortable analysing financial reports and making adjustments based on results.
- Resolute motivation and passion.
- Creativity to drive change when necessary.
- Enthusiastic, Attentive and Approachable
- Ensuring our guests and teammates feel comfortable.
- Organized, Clean & Communicative
- Clear, concise communication between team members and guests alike creates a smooth operation.
- Effective Multi-Tasker
- Personal interactions, daily duties and on-going projects are always in play.

What happens behind the scenes of all those interactions
- You follow company policies and procedures and ensures that your team members do the same;
- You are comfortable on all relevant systems and ensure you have multiple experts for each system on your team. Systems include and are not limited to property management system, housekeeping/maintenance inspection system, purchase order program, payroll and human resources system, point of sale system and brand web portal / systems;
- You drive all performance tracking and succession planning;
- Closely oversee the administration team and communicate effectively with head office team.
- Assist your team in solving guest complaints. Teach your team to empathize and work with the guest in an efficient manner to come to a resolution and to loop you in if necessary to solve any issue beyond their level;
- Meet all legislative and company standards to operate a Health and Safety Committee and report minute of these meetings as required;
- Report to and attend regular meetings with head office virtually and over the phone;
- Manage all financial aspects of the business, ensuring that all accounting practices for cash handling, receivables and payables are appropriate and current with the assistance of head office;
- Follow all company and brand standards.

What are we looking for