Bell Attendant

2 weeks ago

Toronto, Canada Park Hyatt Toronto Full time

Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?

Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose: _to care for people so they can be their best._

Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

**Why should you work at the Park Hyatt Toronto?**

- Complimentary meal during shift
- Employer RRSP Matching Contributions
- Complimentary hotel nights and discounts at Hyatt properties around the world
- Extended Health and Dental benefits for you and your dependents 90 days after joining
- Tuition reimbursement program
- 2023 and 2024 Great Place to Work Certified

**SUMMARY**

**About the Role - Bell Attendant**

As a Bell Attendant, you are often the first and last impression of the hotel. Your presence in the lobby and at the front drive sets the tone for a luxury guest experience. In this role, you’ll offer a gracious welcome, anticipate guest needs, and ensure a seamless arrival and departure—all while upholding the highest Forbes service standards.

**Some of the responsibilities include**:

- Greet and escort guests upon arrival and departure with warmth, professionalism, and confidence.
- Handle guest luggage with care, delivering to and from guest rooms or designated bell areas efficiently.
- Open doors and provide assistance to guests and visitors entering or exiting the hotel.
- Explain guest room features and amenities, including room key use, mini-bar, in-room safe, and valet laundry services.
- Offer detailed information about hotel services, amenities, and hours of operation.
- Provide knowledgeable recommendations and directions for local attractions, dining, and cultural events.
- Arrange transportation (e.g., taxi, shuttle, limousine) and record advance requests when needed.
- Clearly communicate valet and parking procedures.
- Maintain a clean and inviting front drive, clearing debris, snow, or litter and reporting maintenance needs.
- Support concierge services and collaborate with other departments to ensure an elevated guest journey.
- Be present in the lobby as a polished representative of the hotel brand, ready to assist as needed.
- Uphold all Forbes Five-Star standards in service delivery.

**Qualifications**:

- Service-focused personality with a genuine passion for creating exceptional guest experiences
- Previous experience in a guest-facing or luxury hospitality role preferred
- Strong communication and interpersonal skills
- Warm, polished, and professional presence with a commitment to excellence
- Excellent knowledge of Toronto’s local area and attractions is an asset
- Must have a flexible schedule, including weekends and holidays
- Highly motivated and quality-driven approach to service
- Ability to lift up to 50 lbs and work outdoors in various weather conditions
- Comfortable with constant walking and standing throughout the shift

Park Hyatt Toronto is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Should you be contacted for a job opportunity, please inform the Human Resources department if you need any accommodations.

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