Adjuster

Overview:
Under general supervision, the Adjuster is responsible for adjusting all types of physical and property damage claims. The position meets with customers to obtain facts for the investigation to assess liability and confirm coverage for physical damage claims.

The Adjuster works collaboratively with other adjusters to settle liability. The position interacts with repair shops and customers to return vehicles to their pre-accident condition, or assesses the vehicle’s pre-accident value and negotiate settlement of total loss claims when a vehicle is not repairable. The position processes payments and coordinates the entire physical damage claim lifecycle. The position supports their own adjusting section(s) as well as the other Service Centres as required.

**Responsibilities**:

- Represents MPI in the handling of insurance claims by providing exceptional customer service.
- Meets with customers to obtain facts and information about the claim.
- Resolves claims using listening skills, resiliency, patience and empathy.
- Establishes credibility with customers by clearly explaining the claims process including timelines, benefits, coverage, quantum, subrogation, liability and driver safety rating (DSR) and deductible impacts.
- Communicates with customers, witnesses, third parties and other business partners, in a timely manner, by telephone, written correspondence and in person.
- Processes claims within established customer service standards.
- Investigates, assesses, negotiates and settles all types of physical and property damage claims.
- Reviews all physical damage claims to confirm coverage, liability and quantum.
- Visits accident scenes as required and reviews video footage.
- Interprets, analyses and confirms coverage in accordance with provincial acts, regulations and legislation.
- Makes recommendations for approval or denial of a claim, when coverage issues exist.
- Processes claims accurately in accordance with the Manitoba Public Insurance Corporation (MPIC) Act, established procedures, business rules and corporate standards.
- Documents claim activity to clearly reflect the current status and next steps, ensuring CARS entries are objective and comply with the Freedom of Information and Protection of Privacy Act (FIPPA).

Qualifications:

- High school diploma or equivalent
- Two course credits from the Chartered Insurance Professional (CIP) Program.
- Three years of general office and/or customer service experience.

OR
- Post secondary diploma from a recognized institution
- One year of general office and/or customer service experience.

Employee Benefits:
**Health benefits**

We offer a comprehensive health benefits program that includes:

- flexible health, dental and vision plans
- health spending account
- travel health coverage
- other extended health benefits such as ambulance, massage and physiotherapy

**Financial security**

In an effort to support financial security, we offer:

- registered pension plan
- group, dependent, and optional life insurance coverage
- critical illness insurance
- sick leave to cover short-term disability
- long-term disability

**Wellness**

We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:

- vacation entitlement
- maternity, parental and adoptive leaves
- bereavement and family responsibility leaves
- employee and family assistance program
- mental-health programming
- lunch-and-learn offerings
- discounted gym memberships and wellness account

**Diversity and inclusion**

Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.

**Employee recognition**

It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.

**Professional development**

We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.

**Safety and health**

In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.