Customer Service Representative

2 days ago


Brantford, Canada Pride Group Logistics Full time

Pride Group Logistics Ltd is a dynamic and growing domestic and cross border transportation company. Pride Group Logistics has the unique advantage of maintaining brand new equipment which is cycled routinely through our sales and rental division. This helps in happy and engaged drivers, no downtime and delivering excellent service to our customers. Further, at Pride Group Logistics we leverage technology in our trucks and in our back office, to continually improve and reduce our environmental impact._
- Pride Group Logistics Ltd. has a new opportunity for 2 Customer Service Representatives to join our team at our location in **Brantford, ON.**_
- This is a salaried full-time Monday to Friday position with steady year-round work._
- 2 shifts: _

One for 8:30 AM - 5 PM Shift (morning)

One for 2 PM to 10 PM Shift (afternoon)
- **Essential Duties**:_
- _Provide and support service requirements of all assigned clients within a region_
- _Receive incoming telephone calls from customers, administrative and operations staff_
- _Trace customers shipments and provide timely updates as required_
- _Assist, investigate and correct customer issues and order delays with appropriate solutions/alternatives and follow-up_
- _Proactively communicate with dispatchers to avoid undesirable outcomes_
- _Develop and maintain relationships with customers_
- _Facilitate pickup and delivery appointments for every customer shipment_
- _Input all relevant data for each freight movement into the computer system (TMS)_
- _Various administrative duties as assigned by operations_
- _Updating customer on-line portals daily, as required_
- **Minimum Requirements**:_
- _Minimum 2 years of experience working in the transportation industry_
- _High school diploma or GED or a solid and comparative experience, working in a customer service role_
- _Energetic and positive nature_
- _A high degree of accuracy and attention to detail_
- _Effective problem solving and conflict resolution skills_
- _Ability to work independently and as a team member_
- _Proficient in Microsoft Office suite_

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$42,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer Support & Client Services Occupations: 1 year (required)
- Transportation: 2 years (required)



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