Customer Trainer

6 days ago

Edmonton, Canada Certified Tracking Solutions Full time

Responsibilities
- Work closely with the Sales Team to understand client needs and maintain a high level of customer satisfaction
- Act as a product knowledge expert and continually update product knowledge and capabilities
- Adapt product capabilities to meet specific client business needs where necessary
- Collect customer feedback on software and report feedback to supervisor
- Escalate problems or issues to the in-house Technical Support Team when unable to resolve independently
- Conduct training sessions to small groups in person and over the internet using online software
- Provide ongoing needs assessment of training content and materials. Assists with continually adding and improving training resources to improve the onboarding experience for customers.

Required
- Degree preferred
- 2+ years of support and/or training experience
- Proven ability to deliver on site or remote training with excellent communication skills
- Detail-oriented - you enjoy learning software in great depth so that you can in turn help our customers use our products to solve problems
- Self-starter with high energy and drive to meet the needs of a demanding customer environment
- Ability to think creatively as well as adapt and contribute to changing environments
- Amazing customer service attitude - you must love helping people
- Self-motivated - you like autonomy and work well under pressure
- Proficiency in the Microsoft Office 365

Desired
- Familiarity with remote presentation software

Additional Information

Certified Tracking Solutions Inc., is a leader in the GPS tracking and fleet management industry. Using our cloud-based user interface and custom hardware, we provide solutions for customers in various industries all over the world. Our success can be attributed to our dedicated employees, attention to detail and our commitment to customer loyalty.

Our compensation package includes a competitive base salary, participation in bonus plans based on individual and corporate performance, and benefits. For immediate consideration, please submit your resume. To learn more about Certified Tracking Solutions, visit titangps.ca.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift

COVID-19 considerations:
All employees are required to wear a mask when away from their desk, common surfaces are sanitized regularly, etc.

Ability to commute/relocate:

- Edmonton, AB: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Training & development: 2 years (required)

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