Inside Sales

**Our commitment to Diversity, Equality and Inclusion**:
Cornerstone Building Brands is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.

**Company description**:
**Who We Are**

Mitten is the original Canadian manufacturer and market leader of vinyl siding. Our continued focus on operational excellence has set the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we are the link between architects, builders and installers providing an endless variety of business and design solutions. As part of the Cornerstone Building Brands family, we are the largest manufacturer of exterior building products in North America. Our Canadian made vinyl siding has the largest and boldest colour palette in the industry and our colour matched aluminum, shake, stone, and accessories provide the perfect complements and finishing touches to any project. Our products maximize curb appeal and benefit installers by minimizing labour requirements.
Mitten Building Products is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.
Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

**Job description**:
This position is responsible for providing customer support and maintaining positive customer relations while responding to problems and inquiries. To maintain productive working relationships with internal and external customers and co-ordinate all aspects of siding, allied and promotional orders from receipt to delivery.
- Assist customers and sales reps with all inquiries regarding product, shipping, guidelines, warranty, etc.
- Responsible for servicing customers directly by telephone, mail, fax or over the counter.
- Communicate with Marketing and Pricing Departments regarding customer pricing issues.
- Regularly communicate by telephone to sales staff, Allied Dept., Marketing Dept, and Credit Department on inquiries, and to assist in facilitating orders for shipping and pick-up.
- Handling money re: cash sales, etc.
- Prepare daily schedule of orders and distribute to branch warehouse staff.
- Communicate with warehouse regarding shipping errors and discrepancies.
- Run weekly open order report and follow up on open orders with customers.
- Deal with any issues resulting from delivery, i.e. late shipment, shortages, damaged product.
- Prepare required paperwork for Freight Claims, and arrange for appropriate credit, and possible re-shipment, resulting from damaged product on shipment.
- Maintain customer listing.
- Order entry of customer orders.
- Process credits/invoices for customers when required.
- Back up to other Branch staff

**Qualifications**:

- High school diploma or GED.
- 1 - 3 years prior experience as a Customer Service Rep.
- Effective verbal and written communication skills.
- High degree of knowledge of Shop Edge system
- Attention to detail in all areas of work.
- Good organizational, time management and prioritization skills.
- Strong work ethic and positive team attitude.

**Additional information**:
Mitten Inc. is an Equal Opportunity Employer and takes pride in a diverse work environment. We do not discriminate against any protected ground under the Human Right Code when recruiting, hiring, training, promoting or other employment practices.

Mitten Inc. is also committed to providing an inclusive and barrier free recruitment and selection process. Applicants should advise Human Resources if they require any type of accommodation during the recruitment process.

**Job location**:
Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America. Our relentless focus on excellence combined with our ongoing commitment to innovation and R&D has driven us to become the #1 manufacturer of windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories. We believe every building we create, and every part of that building, positively contributes to communities where peopl