Leasing Consultant

We are a rental housing company dedicated to providing an exceptional rental experience to every resident who makes one of our houses or apartments their home. We believe that quality rental housing can unlock life’s potential, and this drives our thinking and our actions every day.

Founded in 1988 and listed on the Toronto Stock Exchange (TSX: TCN) and the New York Stock Exchange (NYSE:TCN), Tricon owns over 33,000 single-family and multi-family rental homes across the United States and Canada, which we manage using an integrated technology-enabled operating platform. We are headquartered in Toronto, Ontario and have significant operations in Orange County, California, as well as approximately 21 other markets with a primary focus in the U.S. Sun Belt.

We strive to be North America’s premier rental housing company. Our business philosophy involves taking care of our team first - empowering them to provide our residents with exceptional service and to positively impact the local communities where we operate. By providing an enhanced living experience, our residents rent for longer periods of time, treat our properties like their own, and share their experience with friends and family. This is how we continue to grow, and it is an approach that has proven to generate positive returns for our investors and shareholders.

**Job Description**:
Reporting to the Leasing Manager, the Leasing Consultant is the first ambassador of the Tricon House brand and functions as the primary driver of leasing activity. The leasing consultant is involved in all aspects of the leasing functions, including but not limited to, educating the potential resident to the Tricon House brand, showing suites and amenities, inspecting suites and selling the value of the Tricon House property.
- Customer Service:

- Handle inquiries from prospective residents professionally and courteously
- Provide superior customer service to both internal and external clients by identifying and understanding the needs of other
- Act with integrity and demonstrate support for our core values
- Promote a strong sense of community
- Follow up with prospects
- Maintain an overall focus on enhancing the customer experience
- Leasing:

- Conduct viewings of the property and suites with prospective residents and sell the value of the property and its features in order to obtain a commitment to rent as required
- Qualify prospective residents to determine their requirements
- Welcome new residents and provide full orientation when possible
- Actively promotes referral programs
- Negotiate leases to obtain optimum value
- Monitor the sales path daily to ensure common areas and suites are clean and up to standards
- Maintain detailed knowledge of suite inventory
- Review advertisements on an ongoing basis for photography and content quality as well as pricing accuracy
- Accountable for recommending ideas for continuous improvement of processes and enhancements
- Assist in the creation of marketing reports including status of planned developments, competitive market rents and overall resident activity
- Inspect upcoming suite availabilities prior to showing to potential residents as required
- Inform appropriate personnel of any deficiencies or problems noted in the building or on the property that require attention
- Monitor reports in order to analyze weekly traffic trends and lease performance
- Other duties and/or procedures as assigned
- Administration and Reporting:

- Collect and ensure accurate and complete information regarding prospects and applicants are entered into the leasing system
- Assist with coordination of moving elevator reservations for move-ins and outs for new and current residents
- Assist with completion of incoming and outgoing suite inspections and documentation as required
- Other duties and/or procedures related to rental and administration of suites as assigned
- Conduct market surveys as required
- Stay current and ensure thorough knowledge of the competitive landscape

Qualifications:

- Knowledge of MS Office (Word, Excel, and PowerPoint), Yardi is an asset
- Must possess exceptional communication and interpersonal relationship skills
- Strong attention to detail and problem-solving is required
- Must be a self-starter with high degree of initiative, agility, creativity and flexibility
- Ability to work with a diverse group of people with varying interests, while being culturally aware

Minimum Requirements:

- 2 years of sales and customer service experience required
- High school diploma required, College Diploma/Bachelor’s Degree is preferred

At Tricon Residential, we know that the best ideas happen when people bring their uniqueness to work with them. Inclusion is an integral part of how we leverage that uniqueness into our Company. Supporting Diversity, Inclusion and Belonging is not only the right thing to do; it is the right thing to do for our business.