Assistant Manager, Security Operations

**Company Description**
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

As a valuable member of Security Operations, you will be part of the management team of the security department delivering security services for all Maple Leaf Sports & Entertainment Ltd. properties, events, people, and assets. Your leadership, passion, and dedication to teamwork will contribute to inspiring others and living our vision and values delivering outstanding safety and security services and customer support. Although this is a management position, it is also a hands-on role. The Assistant Manager, Security Operations will be an integral part of the overall MLSE security operation. This position requires irregular hours including evenings, nights, and weekends depending on the events and activities in all MLSE venues.
- Lead, run, develop, motivate, and empower the department’s security services staff.
- Ensure the provision of outstanding, professional security operations.
- Lead by example in team management and development, utilizing a “one team” approach; ensure departmental integrity and winning vision delivered.
- Develop and implement security policies and procedures for all events run by MLSE.
- Lead all aspects of and handle third-party contractors.
- Recruit, train, retain and performance manage a large part of the hourly security team.
- Act as ‘Manager on Duty’ representing Security services as deployed at MLSE venues.
- Develop and deliver training programs for security services.
- Troubleshoot day-to-day security management issues as they arise in the absence of senior management.
- Conduct quality control audits.
- Adhere to MLSE service standards, policies, and procedures.
- Work in compliance with the provisions of the Occupational Health & Safety Act.
- Perform other related duties as the need arises.

**Qualifications**:
- Post-secondary diploma or degree in a related field or equivalent.
- 3-5 years of experience in security services or related field.
- 1-2 years of leadership experience.
- Shown ability to listen, understand, and communicate effectively.
- Demonstrated ability to build and develop professional relationships.
- Solid understanding of basic security systems such as CCTV, access control.
- Sports & Entertainment environment experience is a definite asset.
- Experience in public relations and risk management an asset.
- Both a team builder and team player who can relate professionally to all levels.
- Ability to enhance and lead a positive, innovative, and encouraging work environment.
- Shown ability to perform well under pressure; balance multiple priorities at a time.
- Ongoing awareness and responsiveness to client satisfaction.
- Work in compliance with the provisions of the Occupational Health & Safety Act.
- Confident user of MS Office 2000 and XP, particularly Excel.
- Possession of a valid Security License (Bill C-159) an asset.
- Aware of local laws and regulations related to Security Operations.
- Availability to work days, evenings, weekends, or nights as deployed/instructed.
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._

At MLSE, we are committed to building an equitable, diverse and inclusive organization.