Claims Supervisor, Accident Benefits

2 weeks ago

Cambridge, Canada Gore Mutual Insurance Full time

Gore Mutual Insurance is in the midst of an exciting journey as a modern mutual. We have taken a bold new approach to our great claims service by introducing ClaimCare; a new way of thinking about how we put our customers first. We are looking for a natural leader who understands the value of providing genuine, customer centric service, has solid experience negotiating and mitigating accident and benefit claims and a track record of modeling coaching skills and maximizing team performance.

Joining our team will provide you with a unique opportunity where you will be part of a brand new and impactful team, contributing to an evolving industry, and a company that is going through an exciting transformation.

**We are on a new path called NEXT HORIZON**

The insurance industry is changing at an exponential pace, driven by changing customer experience, climate change and technology. In response Gore Mutual is making bold moves to reposition our company as a purpose driven, digitally led national insurer. Next Horizon is our 10-year vision and strategy that sets a new path for our company.

**_ Come and make your mark on our Next Horizon_**

**Leadership**
- Lead a team of accident and benefit claims handlers as they navigate options that contribute to solutions
- Provide direction, guidance, training and technical advice to aid in the development of ClaimCare advisors and exceptional customer service
- Identifies and addresses barriers to effective teamwork

**Communication**
- Communicate department objectives and motivate team towards meeting and exceeding customer service standards
- Identifies and analyses opportunities for innovation and collaboration

**Required Experience**
- Minimum of 7 years of Accident Benefits handling experience is required
- Minimum of 2 years’ experience leading a team and prior leadership experience preferred
- Prior handling of CAT AB claims is required
- University or College degree or equivalent experience is required
- CIP/FCIP/CRM required or in progress
- Proficient in Microsoft office products
- Strong analytical, organization and time management skills
- Excellent interpersonal, written and verbal communication skills
- Effective negotiation skills#LI-Hybrid

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