Quality Assurance Inspector

QUALITY ASSURANCE INSPECTOR (AUDITOR)

Reference #: 2024-117

Strong. Proud. Uplifting.

At Ornge, we believe that ordinary people can do extraordinary things.

Each day, we connect communities with critical care across Ontario, Canada. In the air and by land, our teams deliver equity in emergency response, uplifting the lives of those in our care.

We are excited to onboard individuals who bring energy, enthusiasm, and professionalism to our growing group of difference-makers and life-changers.

Discover Ontario, Canada, and an exciting career with Ornge.

Position Title

Quality Assurance Inspector (Auditor)

Department/Section

Aviation

Employment Status

Permanent Full Time

Targeted Salary Range

$67,555-$84,444

Work Mode

Hybrid (2 Days Per Week)

Location

5310 Explorer Drive, Mississauga

Hours of Work

8:30 am - 4:30 pm
- Posting Open Date

December 12, 2024

Posting Close Date

January 6, 2025

Uplifting Your Career at Ornge

Calling all Quality Inspectors/Auditors Your opportunity has come. Let’s talk work-life balance. Frustrated with your daily commute and chasing the clock? Ornge offers a progressive hybrid work model (2 days in office/week). Looking for learning, development, and a collaborate work environment? At Ornge, we’re proud to offer our staff ample opportunities for learning, development, and progression. Our supportive management team fosters an environment of trust and enablement to allow us to do our best work. Our collective vision, mission, and goal? Provide critical care to the people of Ontario. Your meaningful career starts here with Ornge.

As a valued member of the Ornge Air team, the Quality Assurance Inspector (Auditor) plays a crucial role in ensuring the highest standards of quality, safety, and excellence in air ambulance services. You’ll be responsible for executing Ornge’s quality assurance programs, ensuring regulatory compliance and compliance with the Ontario Standards for Air Operators. This is your opportunity to contribute to the vital work of delivering life-saving care, while working in a collaborative and supportive environment dedicated to continuous improvement and operational excellence.

**Responsibilities**:

- Collaborate with the Quality Assurance Manager and the Ornge team in the establishment of procedures as required by the aviation regulations, contractual obligations, and stakeholder requirements, in ensuring continuing compliance in both maintenance and flight operations.
- Regular reporting of internal audit statistical data and preparation of analysis reports, identifying trends to be reviewed, investigated, and actioned.
- Provide written reports addressing audit findings, implementation, monitoring, and follow-up of corrective actions for effectiveness in preventing recurrences.
- Provide Quality Control Inspection (QCI) functions in the tracking of projects and ensuring all quality compliance issues are addressed with regards to the regulatory conformance, OEM, and stakeholder requirements.
- Develop and amend technical manuals (MPM, MCM, MEL, Procedures, etc.) as required.
- Advising and reporting to the Quality Assurance Manager on regulatory compliance departures and deviations, non-conformances, incident/accident investigations and stakeholder complaints.
- Perform investigations initiated through reports from the Safety Management System for incidents with compliance implications.
- Other duties as assigned.

Qualifications:

- Post-secondary education with a diploma in Aviation Maintenance is required.
- Minimum of five (5) years’ experience working in an Aviation Quality Inspector role.
- Thorough understanding of government standards as they relate to the aircraft industry (including CARs, FARs, EASA, and ISO).
- AME M1 and/or M2 license is preferred.
- Adobe FrameMaker (authoring, DITA experience not required)
- Adobe Acrobat Professional
- Adobe LiveCycle Designer
- Articulate 360 (Storyline 360, Rise); and
- Experience in administration of a Learning Management System is an asset.

Total Rewards:

- Comprehensive Health, Dental and Vision Benefit Plan.
- 24/7 Employee and Family Assistance Program.
- Premium Defined Benefits Pension Plan Automatic Enrollment.
- Three Paid Personal Days (Pro-Rated for Year 1).
- Accrued vacation time starting at three weeks per year.
- PERKS Employee Promotional Programs relating to personal phone plans, furniture, home/car insurance, travel, fitness, attractions and more

At Ornge, we are:

- Community connectors.
- Equity in healthcare.
- Strong in our convictions.
- Proud of the services we provide.
- Uplifting in our mission, values, and services.

You can expect us to be:

- Competitive in pay, benefits, vacation time and more.
- Promoters of diversity.
- Champions of inclusivity and accessibility.
- Committed to your career advancement.
- A tight-knit, supportive culture.

A bit about you:

- You are driven by our collective desire to make a difference.
- Excited by problem solving and