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Claims Administration Clerk
2 weeks ago
Requisition ID: 17714
Department: Legal Services
Service: Legal Ops & Support Srvc Branch
Branch: Claims Unit
Employment Type: 1 Temporary Full Time Position (Up to 1 year)
Work Hours: 35 hours per week
Affiliation: CUPE 503 Inside/Outside
Salary Information: $56,634.76 - $66,266.20 annually (2024 rates of pay)
Location: City Hall,110 Laurier Avenue West
City: Ottawa, ON
Job Category: Legal Services
**Application Close: 29/05/2025**
**JOB SUMMARY**
- Legal Services provides a comprehensive and complex range of legal services to elected officials, all City of Ottawa departments, and various boards and commissions (i.e. Ottawa Police Services Board, Ottawa Community Land Development Corporation and the Ottawa Public Library), in the areas of civil litigation, labour and employment law, prosecutions, and corporate, municipal, planning, development, environmental, and commercial law.
- You provide day-to-day clerical support for the administration of the City’s Claims and Insurance Unit. Duties include the receipt and initial review of incident reports, entering data into the integrated claims and insurance database (RiskMaster), responding to internal and external inquiries on the City’s claims process, responding to inquiries to confirm details of motor vehicle accidents involving City vehicles, assisting the Claims Investigators to gather initial information on claims and assisting with claims-related projects as required. You also maintain the corporate records management system, and provide general clerical support to the Legal Operations Branch.
**EDUCATION AND EXPERIENCE**
- Completion of Grade 12
- Minimum of 4 years of clerical experience
**KNOWLEDGE**
- Municipal and general claim practices
- Insurance environment and industry
- City operations, administration, organization, practices and political infrastructure
- City records management systems
- Risk Management information systems
**COMPETENCIES, SKILLS AND ABILITIES**
- Strong oral communication skills
- Ability to prepare correspondence and complete forms
- Attention to detail
- Enter data with a high degree of accuracy
- Understanding of the City’s organizational structure
- Ability to deal with and maintain effective working relationships with multiple clients
- Multi-tasking ability and strong organizational skills
- Ability to establish priorities and manage a large work volume
- Ability to respond to a myriad of requests
- Ability to work as a team
- Ability to exercise discretion, good judgment and high degree of confidentiality Knowledgeable, team player, ability to multi-task and process high volumes of work accurately, effective communicator**WHAT YOU NEED TO KNOW**
- **_You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement._**:
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.
