Coordinator, Community Engagement

**Title**: Coordinator, Community Engagement

**Department**:Marketing & Community Engagement

**Reports to**: VP, Marketing & Community Engagement

Sunnybrook Foundation inspires lasting support for Sunnybrook Health Sciences Centre, one of the world’s best hospitals. Sunnybrook brings together the best and brightest minds to take on the most complex and urgent cases and has more than 1.3 million patient visits each year.

Together with our donor community, Sunnybrook Foundation raises critical funds for Sunnybrook's world class academic health sciences centre to achieve our shared vision to invent the future of health care. With ambitious goals ahead, the Foundation is committed to continuing to grow our results and impact as we help Sunnybrook to raise sights, uncover new possibilities, develop talent, and deliver exceptional care.

We are one team in pursuit of a common purpose - to inspire lasting support for Sunnybrook - and we are guided by our values: Build Connectedness, Act with Integrity, Meaningful Collaboration and Strive for Excellence.

The Coordinator, Community Engagement plays a vital role as part of a highly collaborative team to drive the continued growth of Sunnybrook Foundation. Reporting to the VP, Marketing & Community Engagement, the Coordinator will provide key support to the business unit, including marketing, events and community giving and is ideal for someone looking to gain valuable experience within marketing, fundraising, events and administration.

**KEY ACCOUNTABILITIES**

**Calendar and Executive Support (20%)**
- Provide calendar support to the VP and 2 Directors to enable efficient use of time and resources
- Coordinate meeting logistics and preparation of meeting materials, including briefing notes, presentations, reports and other materials as required
- Handle logístical planning for virtual and in-person meetings with teams, agencies, donors and partners
- Coordinate monthly team meetings including room booking and material preparation
- Submit expenses and invoices for approval and participate in reconciliation

**Mid-Level Giving (30%)**
- Act as project coordinator on donor engagement touchpoints including scheduling, task management, monitoring, and ensuring timely completion of deliverables
- Assist in organizing, coordinating and managing donor meetings and stewardship events
- Support the development and implementation of Mid-Level initiatives that advance the team’s annual and long-term strategic goals

**Donor and Gift Data Management (20%)**
- Develop and maintain a deep understanding and expertise in the use of the Foundation's donor database and corporate intranet, and act as a team champion for both. Duties may include training team members, generating queries, and researching donors and prospects
- Responsible for posting meeting notifications and call reports for VP and Directors
- Perform all data-entry, coding, uploading and filing and information management pertaining to the Mid-Level activities
- Coordinate the completion of gift processing forms working cross-functionally with colleagues as required
- Maintain and update donor and event records; ensuring activity is promptly and accurately recorded in CRM (Raisers’ Edge) and fundraising platforms (Artez)

**Team Support (30%)**
- Provide support to the Marketing, Digital, Events & Community Giving teams, including scheduling external meetings, securing event dates, and vendor payment
- Support the review of direct mail laser lives to validate accuracy for mailed fundraising appeals, as required
- Support digital team in the Quality Assurance (testing) phase of new initiatives
- Assist the team with long-term work such as fact-finding, competitive reviews and surveying of best practices and digital approaches
- Support RSVP tracking for some donor events
- Responsible for helping to coordinate the onboarding process for new team members
- Assist in high-level projects specific to organizational goals
- On occasion, provide support at Events which can require evening and weekend work, and occasional local travel
- Other projects and items as assigned that will continue to move the team forward

**SKILLS AND ABILITIES REQUIRED**
- Excellent oral and written communication skills
- Proficiency in using digital calendar tools including Microsoft Outlook
- Familiarity with video conferencing platforms such as Zoom is a plus
- Excellent customer service skills and understanding of the importance of delivering good service to donors and resolving inquiries or issues
- Detail-oriented with a high degree of accuracy
- Highly organized and flexible with the ability to manage multiple priorities, tasks and relationships in a fast-paced professional environment
- Demonstrated ability to take initiative
- Embraces change and looks for opportunities for continuous improvement personally and for the organization
- Effective interpersonal skills with a professional presence and manner;
- Ability to make dec