Service Consultant

5 days ago

Ottawa, Canada People Corporation Full time

We are seeking a Service Consultant to join our team in Ottawa.

The Service Consultant serves as the main point of contact between People Corporation and our clients. The Service Consultant will play an integral role in managing the implementation of new clients as well as providing top notch support to our existing clients.

**The Service Consultant will**:

- Manage the implementation of new clients/change in carriers
- Develop and maintain project plans
- Maintain all documentation for clients - contracts, booklets, collective agreements
- Request and review contract amendments
- Review contract and employee booklets for accuracy
- Function as an advocate on behalf of our clients in the group benefits marketplace and position People Corporation as an expert intermediary in the marketplace
- Attend regular service meetings with clients
- Complete minutes and action items from client meeting/conference calls. Ensure all follow up action items are complete - including any necessary follow ups with the consultant and analyst assigned to the account
- Prepare communication material and customized individual packages for each employee, as required
- Conduct employee meetings - confirm the parameters of this task with your manager
- Inform clients on new industry initiatives and trends
- Handle day to day service issues and escalated service issues
- Assist with financial reporting as requested by the consultant and/or analyst (particularly during busy renewal season)

**T**o be successful **as a** **Service Consultant** with People Corporation, you will need**:

- A background in group benefits including a sound understanding of industry practices and procedures
- Effective communication skills, including verbal, non-verbal and written
- Project and process management skills, able to prioritize and meet deadlines
- Adaptable and accountable
- Judgment and critical thinking skills
- Effective negotiation skills
- Proficiency in Microsoft Office
**- Fluency in both English and French

**What's in it for you**:

- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

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