Service Advisor

5 days ago

Cornwall, Canada Miller Hughes Ford Sales Full time

Scheduling service appointments
- Opening work orders and describing clearly and accurately the specific customer problems and needs
- Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
- Securing agreement from the customer before repairs, outlining the cost estimate and approximate time when vehicle's work will be completed
- Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
- Keeping customer informed of the repair progress and communicating the need for additional work when needed
- Explaining warranty policies and factory-recommended maintenance schedules to customer
- Staying up to date on technical and performance information on all vehicles serviced by the dealership
- Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
- Handling customer inquiries and complaints in a timely and effective manner
- Minimum 1 year related customer service experience
- Post-Secondary diploma or equivalent related experience
- Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership would be an asset but not mandatory.
- Basic mechanical and automotive product knowledge
- Ability to communicate technical information in a manner that customers understand.
- Excellent computer skills. Knowledge of related in-house dealership computer systems an asset
- Highly effective listening, communication, and customer service skills
- Thrives in a fast-paced environment, working well under pressure.
- Excellent organization and multi-tasking abilities. Detail-oriented
- Team player but also able to work independently.
- G class driver’s license with a clean driver’s abstract report

Work remotely
- No

**Benefits**:

- Company pension
- Extended health care
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- service advisor: 1 year (preferred)
- Customer Service: 5 years (preferred)

Work Location: In person

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