Director Technical Solutions

Permanent Full Time **We are Canada Life** Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You are part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences. Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing. **Be your best at Canada Life.** Our Canada Technology team is a strategic partner in our business with an ambition to be customer first, forward-thinking, agile technology organization delivering secure, resilient and leading solutions that support Canada Life and the well-being of millions of Canadians. If you are interested in leading a team through change into Agile ways of working with the goal of managing IT as a business then this is the role for you We are looking for a **Director of Technology Delivery**. **Role Overview** This is an exciting and challenging role accountable for the vision and execution of a portfolio. You will provide customer first advisory, solutions and technical leadership to Canada Life’s Group Business. Reporting to the AVP of Technology Delivery with responsibilities for 10-15 staff members, success is measured by the team’s collective ability to generate positive results for Canada Life’s business and clients. **What you will do** - Customer Relationship Management: Nurture relationships and collaboration_ - Act as a trusted advisor to the business areas by proactively building relationships to understand the business’ current state, short and longer-term priorities - Partner with preferred vendors to understand product roadmaps, recommend new solutions and ideas to drive both customer and business outcomes - Ensure leaders and team members cut through siloes to work together towards common goals - Direct People Leadership: Model our culture and values_ - Embody our employee promise: to inspire, value and empower our talent - Provide clarity around roles and responsibilities, priorities and invest in talent career development - Lead a team to meet and exceed goals around delivery, adoption and support of technology services while ensuring execution excellence and team engagement - Contributes to team, financial, and workforce planning - Delivery, Adoption, Support_ - Execute projects and large work package across on premise and cloud products - Consult with architects and business leaders on the best strategy and options to meet client and business objectives - Directly collaborate with business stakeholders to prioritize incoming portfolio components - Create and manage metrics dashboards to showcase productivity, costs, demand, supply and spend; using a data driven approach for decision making - Support business stakeholders by coordinating escalations to resolve user incidents - Keep current on industry technology direction and best practices **What you will bring**: - Excellent leadership skills with the ability to hire, inspire, train/develop, performance manage and drive high employee engagement - Ability to deal to generate urgency, create clarity thorough ambiguity and pivot quickly when needed - Excellent written and verbal communication skills to prepare communications and interact effectively with all levels, technical and non-technical within the organization - Demonstrated experience in challenging the status quo and identifying areas of improvement (across people, process, and technology). - Preference and experience working in a complex environment that is rapidly evolving, and ambiguous with high expectations for excellence and achievement - Able to be "hands-on" with support, but also have a strategic / business mindset - Post-secondary degree/diploma in business or computer science or equivalent experience - A minimum of 7+ years’ related experience supporting technology platforms and delivering projects/products to enable businesses capabilities The base salary for this position is between **$89000****: - $166000** annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you. Be your best at Canada Life Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You’re part of a diverse and inclusive workplace where your c