Customer Service

2 weeks ago

Whitby, Canada Cupcake Junkie Bakery & Cafe Ltd. Full time

Uphold our company standards of: Cleanliness, Quality & Service
- Provide friendly and helpful customer service at all times
- Oversee all incoming orders, making sure all details are taken care of
- Bake cupcakes & cookies fresh every morning
- Ensure display cases are kept full
- Ensure all orders are prepared promptly, and ready to go on time
- Confidently take walk-in customer orders and answer questions
- Be familiar with all products in order to provide accurate responses to customer questions
- Help customers to submit online orders or contact forms, as required
- Responsible for ordering products through the ‘Inventory’ spreadsheet, every day before leaving
- Responsible for ordering packaging/supplies in the ‘Inventory’ spreadsheet
- Understand the importance of keeping the FOH clean at all times
- Enforce quality control: all products need to be up to our standards
- Use the POS system and handle cash
- At the end of the shift, review orders for the following day and determine volume of cupcakes to be scooped by the closing FOH shift
- Ensure FOH is left clean and tidy at close of shift
- Work weekdays, evenings and weekends as required

**Job Types**: Full-time, Permanent

Pay: $17.00 per hour

Expected hours: 25 - 30 per week

**Benefits**:

- Store discount

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Tips

Application question(s):

- Will you be available to work a combination of weekdays and weekends, from 9am-6pm?
- Local applicants only, please *

Do you live in the Whitby area?

**Education**:

- DCS / DEC (required)

**Experience**:

- Food management: 1 year (required)
- Customer service: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Food Handler Certification (required)

Work Location: In person

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