Admin I

1 week ago

Thunder Bay, Canada Sioux Lookout First Nations Health Authority Full time

**Job Summary**

The Admin I - Dispatch is responsible for dispatching all client ground transportation in the Sioux Lookout area, coordinating delivery service and directing all transportation to NIHB Clerks. The Admin I - Dispatch will also be responsible for arranging transportation for discharged prior approved CSD clients when non-insured staff is not available.

Schedule: Call-in, early morning, late evening, weekdays, weekends and holidays

Position Type: Casual

Posting Type: This is an existing position

Salary Range: $28.197 - 37.874/hour

Closing Date: Open until Filled

Location: Thunder Bay

**Applicants must possess**:

- Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment)
- Minimum of Grade 12
- Excellent interpersonal and communication skills
- Nothing less than excellent customer service skills and the desire to provide solutions in a public service environment
- Familiar with the NIHB transportation program
- Knowledge of customer service-oriented communication techniques, which include style flexing, diplomacy, keeping control of a call, and dealing with difficult individuals to ensure a high quality of service is being delivered at all times
- Good knowledge of computer software and office equipment
- Ability to work in a fast-paced environment, be adaptable to change, and be able to multitask and work well under pressure
- Ability to work independently and within a team environment
- Must have the ability to work with automated systems and software such as Adobe and MTRS

**Roles and Responsibilities**:

- Fax all discharge papers to the Discharge Department daily
- Dispatch and coordinate all ground transportation for clients while in Sioux Lookout
- Update and maintain the pick-up list
- Ensure the clients are met in a timely manner, delivered to their appropriate destination and are connected to their appointment or agency
- Ensure that the Driver/Interpreters are aware of all known client conditions that require special attention and care
- Maintain communication by being in contact with the Airport Interpreter to advise the clerk of all incoming and outgoing clients
- Liaison with accommodations and airport interpreter, drivers and other service providers
- Participate and contribute to regular staff development activities and staff meetings
- Work as a team member with co-workers, SLFNHA staff and other organizations
- Complete paperwork as necessary, as well as submit incident reports to the supervisor when necessary
- All other duties as assigned
- Sioux Lookout First Nations Health Authority focuses on hiring Indigenous employees whenever possible.

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