Loss Prevention Supervisor, Full Time, Royalmount

**Position**:
**Overview**

We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.

Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.

At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.

**Responsibilities**:
The Loss Prevention Supervisor will support the Security Management by leading, developing, and supporting the security team members to meet and/or exceed the mission of the Global Protection Department; to promote and support the protection of the employees, clients, and assets of our company and to elevate the Tiffany store experience.

**Security**
- Ensure Global Protection Standards are maintained.
- Lead and motivate the security team(s) to consistently focus on the main drivers of security culture such as MPS, door coverage, employee awareness training and safety.
- Partner with Operations and Security Management to identify shrink reduction opportunities.
- Optimize security schedules to maximize coverage during peak hours, events, overnight coverage, facilities support etc. Partnering with Security Management.
- Support Emergency Preparedness and Incident Management efforts (Tiffany Prepared) including serving as the point person during an emergency.

**Physical Security**
- In close partnership with the Security Manager, ensure the physical security systems and equipment are functioning to expectations.
- Ensure that all physical security systems and maintenance schedules are to standard including CCTV, alarms, radios, locks, keys, perimeter doors / gates, etc. Initiate and follow up on all repairs as necessary.
- Conduct vulnerability evaluations or other tasks as directed by the Security Management.

**Sales and Service Excellence**
- Deepen the relationship with our clients to drive lifetime loyalty and overall spend.
- Manage security team to act as a Tiffany luxury security professional with a customer eccentric approach.
- Partner with store management to lead store initiatives and cross functionality which provides an elevated/exceptional client experience.
- Coach staff to enhance the customer experience by acknowledging clients as they enter and leave the store, providing each customer with a consistent and gracious greeting.Project a professional and calm demeanor while dealing with clients and employees regardless of the situation.**Qualifications**:

- Required Qualifications _
- Fluently bilingual in French and English
- Valid Security License.
- High School Diploma
- Ability to work retail store hours as necessary, including nights, weekends and holidays.
- Highest level of integrity.
- Ability to communicate with customers and employees both verbally and written.
- Strong computer skills
- Must be available to work retail store hours, including nights, weekends, and holidays.
- A sense of urgency that will lead to quick identification of problems and appropriate action.
- An openness and ability to approach people and problems which will foster a spirit of cooperation and participation from all individuals toward a common goal.
- Strong interpersonal skills including ability to work with geographically remote individuals.
- Must have authorization to work in Canada or in the country where the position is based.
- Preferred Qualifications: _
- Experience in a retail/security environment.One - two years prior experience in a security related position with an emphasis on customer service**_TIFFANY & CO. _**
**MAISON***:

- Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.