IT Analyst

**Regular/Temporary** - Regular **Job Title** - IT Analyst (13 month appointment) (Hybrid) **Job ID** - 71946 **Location** - Central Campus **Open Date** - 09/15/2025 **Job Type** - Limited Term (>12 months) **Close Date** - 09/27/2025 **Employee Group** - Unifor Unit 1, Staff **Favorite Job** **Department** - DeGroote School of Business IT **Salary Grade/Band** - Grade 7 **Salary Range** - $25.70 - $39.89 (hourly) **Hours per Week** - 35 **Posting Details** - Schedule Monday - Friday, 8:30am - 4:30pm (Hybrid schedule) Education Level 3 year Community College diploma in Computer Technology or related field of study Career Level Requires 3 years of relevant experience. Location Ron Joyce Centre, Burlington and McMaster Main Campus, Hamilton Anticipated Start Date October 2025 Employment Type Limited Term Appointment (LTE) Union, JD UNIFOR, Local No. 5555 (Unit 1), JD1231 Duration 13 Month Appointment **UNIT/PROJECT DESCRIPTION**: Reporting to the Manager of Operations and Support for McMaster University - DeGroote School of Business, the IT Analyst provides support and expert knowledge on a range of hardware and software technologies at the Faculty of Business locations at the main campus in Hamilton and the Ron Joyce Centre in Burlington. **JOB SUMMARY**: **PURPOSE AND KEY FUNCTIONS**: - Diagnose, assess, circumvent, and find remedies for a variety of service incidents that deviate from planned or expected information system behaviour. technology. - Triage incoming support tickets, providing initial support and/or forwarding to the appropriate team. - Provide technical expertise and functional support for software and hardware package implementations to meet business requirements. - Provide technical expertise and functional support for A/V and conferencing systems in classrooms, computer labs, and meeting rooms to meet business requirements. - Provide expertise and practical assistance in delivering services that comply with established standards. - Identify, evaluate, prioritize and follow-up on customer issues to ensure that inquiries are satisfactorily resolved. - Carry out investigative work on a variety of requirements, information flow, and processes. - Elicit additional information from users to accurately diagnose problems. - Implement non-standard solutions and work-around. - Analyze and evaluate support reports and make recommendations to reduce potential calls to the Service Desk. - Review and assess systems and software production quality management against established standards. - Evaluate hardware, software, and transmission service alternatives as business requirements change. - Analyze, examine, and validate processes. - Interpret technical and procedure manuals for non-technical users. - Provide detailed technical advice and guidance to users, clients, and staff. - Produce technical and descriptive documentation. - Investigate means to improve service levels given technology trends. - Interact with technical team to provide input, support, and analysis for software and hardware solutions and specifications. - Research, evaluate, and recommend new products and upgrades. - Disassemble and reassemble computer hardware and peripherals using a variety of hand tools. - Handle minuscule and delicate components when repairing equipment which requires precision placement and removal. - Remain current with frequent advances in the field of information technology. - Plan, schedule, and monitor own work within short time horizons. - Use measurement methods to monitor progress toward goal attainment, tenaciously working to meet or exceed those goals, while deriving satisfaction from the process of goal achievement and continuous improvement. - Ensure that the internal and external customer perspective is a driving force behind decisions and activities. - Work collaboratively with others to achieve departmental and institutional goals. Actively participate as a member of a team to move the team toward the completion of goals. **SUPERVISION**: - Provides functional guidance to others on an ongoing basis. **ASSETS**: **How To Apply** **Employment Equity Statement** McMaster University is located on the traditional territories of the Haudenosaunee and Mississauga Nations and within the lands protected by the “Dish With One Spoon” wampum agreement. The diversity of our workforce is at the core of our innovation and creativity and strengthens our research and teaching excellence. In keeping with its Statement on Building an Inclusive Community with a Shared Purpose, McMaster University strives to embody the values of respect, collaboration and diversity, and has a strong commitment to employment equity. Job applicants requiring accommodation to participate in the hiring process should contact: - Human Resources Service Centre at 905-525-9140 ext. 222-HR (22247), or - Faculty of Health Sciences HR Office at ext. 22207, or - School of Graduate Studies at ext. 23679 to communica