Service Supervisor

2 days ago

Thunder Bay, Canada Levitt Safety Full time

Summary
We are seeking a dynamic and experienced Service Supervisor to lead our Thunder Bay Service Division, with potential future oversight of the Winnipeg area. This role involves managing various service lines including VFSS, Fire & Life Safety Equipment, Respiratory, Instrumentation, Fall Arrest, T&C, and Rentals. As a working Field Supervisor, you will be responsible for ensuring the success of our service team through leadership, hands-on support, and a commitment to delivering exceptional customer service.
Key Responsibilities
- Leadership & Development: Lead and mentor the service team, ensuring they have the technical knowledge and training needed to excel in their roles.
- Operational Management: Oversee the hands-on management of service technicians and branch operations. Work closely with the Regional Service Manager to meet productivity and financial targets.
- Customer Engagement: Build strong relationships with customers to understand their needs and deliver tailored solutions.
- Safety & Compliance: Ensure a safe work environment by adhering to safety protocols and compliance programs. Lead safety audits and maintain safety records.
- Training & Mentorship: Plan and facilitate technical and field training for technicians, both on-site and remotely. Provide ongoing coaching and support.

**Key Areas of Focus**:

- Set team business objectives, safety targets, and long-term regional goals.
- Coordinate service assets, subcontractors, and customer project management.
- Drive accident-free operations through safety adherence and audits.
- Foster customer retention through high-quality service delivery.

Role Requirements
- Prior experience in a supervisory role, ideally with a background in fire and safety or industrial operations.
- Strong mechanical aptitude and a thorough understanding of industrial operations.
- Proven ability to develop and maintain positive customer relationships.
- Willingness to travel extensively, including to remote locations.
- Excellent interpersonal, communication, and leadership skills.
- Proficient with various computer systems and tools.
- As this is a working supervisory role, you must be able to lift and carry 50 lbs, work in confined spaces, and operate from ladders.
- Ability to pass pre-employment checks such as a background check, drug and alcohol test and possess a clean driving record.

What We Offer
- A competitive salary tied to your skills and experience
- Medical, dental, vision, EAP, and other health insurance benefits for you and your family
- Company-matched RRSP contribution plan
- Annual profit-sharing opportunity
- A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that people are our most important asset.

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